Business Analyst, Scientific

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Interpret customer inquiries and convert them into functional requirements, distinguishing between user requests and their true underlying needs.

• Document business processes and workflows, both 'as is' and 'to be', utilizing swim lane diagrams.

• Identify key success criteria for customers and ensure they are monitored and evaluated within the solution.

• Maintain an in-depth understanding of the Sapio Sciences product portfolio and its configurations.

• Provide effective end-user training on the customized solution to demonstrate how the implementation aligns with customer goals.

• Capable of configuring workflows/experiments in the Sapio Platform and, when necessary, creating wireframe mockups for workflows/experiments.

• Document and communicate technical information clearly, both orally and in writing.

• Conduct root cause analyses, identify critical business requirements, and facilitate the delivery of solutions.

• Expected to operate independently, delivering results that meet quality, timeliness, and acceptability standards with minimal supervision.

• Collaborate with the product team to capture new customer-driven feature requirements.

• Serve as a trusted technical partner for our customers, regularly reviewing their deployment to ensure optimal use of our complete product and service offerings.

• Work closely with the Sapio Sciences US team to develop scalable processes and methodologies.

• Diligently manage all documentation related to BA deployment services.

• Assist in testing sprint deliverables as needed to ensure they fulfill requirements.

⛳️ Requirements

• Over 5 years of experience in Life Sciences within a laboratory setting, preferably with a focus on introducing new IT solutions.

• A BS/BA degree or equivalent in a Life Science field (e.g., molecular biology, chemistry).

• Certified in Lean Six Sigma.

• Proficient in JIRA and Confluence.

• Prior experience with LIMS or ELN software.

• Extensive experience in effectively managing external stakeholders, demonstrating strong communication skills and the ability to cultivate working relationships at all levels.

• Experience in leading workshops with external clients, documenting business needs and outcomes.

• Proven organizational abilities, capable of delivering agreed workloads within deadlines while maintaining high accuracy and attention to detail.

• Strong analytical, problem-solving, interviewing, data analysis, and fact-finding skills.

• Excellent listening and presentation capabilities.

• Willingness to travel approximately 30% of the time.

• Demonstrated success in working responsibly and effectively from a home office.

• Strong time management and prioritization skills.

• Proficient computer skills, including Excel, PowerPoint, Word, and CRM programs.

🏝️ Benefits

• A competitive salary and comprehensive benefits package.

• Flexibility to work remotely, with travel opportunities available.

• An extensive onboarding and training program.

• Continuous opportunities for professional growth and development.

• A collaborative, inclusive, and supportive work environment.