Qualitative Research Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Lead impactful qualitative research—both discovery and evaluative—collaborating with Deaf users and broader communication stakeholders, including interpreters, hearing participants, accessibility leaders, prospective customers, and organizational decision-makers as necessary.

• Collaborate with other researchers, linguists, and sign-language data analysts to develop a shared research language, participant-validated research instruments, and systems that link qualitative insights to measurement and long-term learning.

• Design and facilitate qualitative studies that prioritize ASL, are culturally aware, and reflect the experiences, language access, communication context, and community expectations of Deaf users.

• Enhance video-based research protocols, refining consent practices, privacy, storage, retention, accessibility, participant rights, and the ethical management of recordings.

• Ensure that research methods and materials are culturally and linguistically accessible, accurately interpreted, and aligned with participants' comprehension and the study objectives.

• Oversee the qualitative components of longitudinal follow-ups, including diary studies, qualitative drivers of CSAT, and participant narratives over time.

• Collaborate with other researchers to connect qualitative insights to survey design, behavioral signals, reporting, and long-term equivalence objectives.

• Assist in maintaining a robust ASL user panel in partnership with Research Operations, including defining recruitment inputs, engagement practices, session standards, communication norms, reciprocity, and overall participant experience quality.

• Engage with interpreter communities and subject-matter experts as necessary, including establishing guidelines for when direct ASL sessions are appropriate and when interpreters, Certified Deaf Interpreters (CDIs), or expert reviewers are needed.

• Synthesize research into clear, actionable insights that help teams understand immediate priorities, expectations, and areas requiring further validation.

• Uphold research practices that are respectful, transparent, accessible, and meaningful for participants.

⛳️ Requirements

• Proficiency in ASL and cultural humility.

• Extensive experience in qualitative research, particularly in product and technology settings, with preference for experience in accessibility, language, health, education, or community-centered contexts.

• Bilingual in English and ASL, demonstrating a proven ability to moderate research with Deaf participants.

• A strong curiosity and enthusiasm for learning about AI, language technology, accessibility technology, and communication-access products. Previous experience with AI models is not mandatory, but candidates should be passionate about responsible innovation and able to navigate complexity.

• Experience conducting research with Deaf communities or equivalent depth of experience with other trust-sensitive, underrepresented, or culturally specific communities.

• Strong skills in qualitative study design across discovery, concept testing, usability research, evaluative research, and longitudinal qualitative methods.

• Excellent synthesis and storytelling capabilities, with the ability to transform complex qualitative inputs into frameworks, themes, recommendations, and clear decision guidance.

• Proven experience in conducting and managing video-based research.

• Ability to engage respectfully and effectively with Deaf users, hearing participants, interpreters, Certified Deaf Interpreters, subject-matter experts, community leaders, and cross-functional stakeholders.

• Demonstrated capacity to collaborate with Product, AI, and Go-to-Market teams to shape research scope and activate insights.

• Ability to work alongside quantitative and mixed-methods researchers to connect qualitative findings to measurement, tracking, survey design, and long-term evidence building.

• Sound judgment regarding when qualitative findings are sufficient to inform decisions and when further validation is warranted.

• Comfort in navigating ambiguity and aiding in the creation of new research practices where established guidelines are lacking.

🏝️ Benefits

• CLT employment contract: formal employment with full labor rights from day one.

• Caju Benefits Card (BRL 1,160.00): flexible balance for meals, groceries, home office, culture, and mobility.

• Remote work — work from wherever you are!

• SulAmérica health insurance plan.

• SulAmérica dental plan.

• SulAmérica life insurance.

• Online medical consultations via Conexa Saúde (telemedicine).

• Wellhub: resources to help you perform at your best.

• Extended year-end break: enjoy the holidays with additional time off.

• Birthday day off: a personal day in your birthday month.

• Extended parental leave: support and time for growing your family.

• Continuous professional development: access to platforms like LinkedIn Learning and an annual stipend for courses and training in your area.

• University partnerships: support through discounts and giveaways.

• Libras (Brazilian Sign Language) training: learn this important language for our community.

• English Pass: English language learning to support your career growth.

• Work equipment provided as part of your onboarding kit.