Qualia Administrator – Super User

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main point of contact for inquiries related to the platform, providing support and facilitating ongoing enhancements.

• Set up and manage workflows, transaction stages, and document templates to meet business requirements and adhere to regulatory standards.

• Collaborate with internal teams to refine processes, enhance operations, and boost user engagement.

• Assist end users by diagnosing issues, providing training, and developing comprehensive documentation (guides, runbooks, and resources).

• Manage user roles, permissions, and data security to safeguard sensitive information.

• Work with cross-functional teams to pinpoint system limitations and propose scalable solutions.

⛳️ Requirements

• A minimum of 3 years of practical experience as a system administrator or power user within a real estate closing or title/escrow platform.

• Strong technical skills with the capability to comprehend data structures and design intricate workflows.

• Proven experience in configuring software platforms, including managing permissions, templates, and integrations.

• Exceptional communication abilities, capable of conveying technical concepts to varied audiences.

• A detail-focused approach emphasizing compliance, accuracy, and ongoing improvement.

• Experience in supporting software integrations or system implementations.

• A background in training or assisting end users in a regulated environment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Opportunities for professional development and continuous learning.

• Flexible working hours and the option for remote work.

• A collaborative and inclusive company culture.