QC, Case Control & Transcription Officer

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Conduct reviews and inspections of digital pathology slide images in accordance with established quality criteria across non-clinical archives, Clinical, and GLP-regulated studies.

• Detect and flag any image quality issues for escalation to the core QC team.

• Keep precise QC records that comply with relevant procedures.

• Ensure that all inspection results are prepared for review and sign-off by the core QC team before finalization.

• Provide initial responses, triage, and resolution for standard queries through the case management ticket platform.

• Escalate complex, clinical, or unusual cases to the core internal Case Control team following established escalation protocols.

• Offer out-of-hours and weekend ticket support to minimize resolution times.

• Review AI-extracted clinical request card data, including demographics, clinical information, and specimen details, against source documents within the clinical information system.

• Correct any discrepancies where extracted data does not accurately represent the source document.

• Identify and escalate incomplete, ambiguous, illegible, or unusual request cards.

• Mark confirmed cases as complete and maintain a detailed activity log for audit purposes.

• Undergo cross-training in all three roles—QC Slide Inspection, Case Control, and Transcription and Verification—before working independently in any single function.

• Work flexibly across functions based on a dynamic allocation of tasks directed by the line manager at the start of each shift, depending on current queue volumes and operational priorities.

⛳️ Requirements

• Exceptional attention to detail and accuracy is essential across all three functions.

• Proficiency in English, both written and verbal; all communications, records, and escalations are conducted in English.

• Ability to work systematically according to defined procedures and quality standards.

• Familiarity with data entry, verification, and quality-checking processes.

• Comfortable working in clinical or regulated data environments, or a proven aptitude for rapid learning.

• Previous experience in digital pathology, medical imaging, or life sciences data processing is preferred.

• Experience in a GLP or GxP-regulated setting is advantageous.

• Familiarity with clinical request card formats or medical record data is desirable.

• Experience with ticketing or case management systems, such as HubSpot or similar, is preferred.

🏝️ Benefits

• Health insurance

• Paid time off

• Professional development opportunities