PT Customer Service Support Specialist

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Address customer inquiries through email, incoming calls, e-commerce platforms, customer-facing systems, and departmental email queues.

• Collect relevant information, investigate inquiries, deliver precise information, and route requests appropriately.

• Uphold a professional, customer-oriented communication style and ensure timely follow-up.

• Manage order entry, provide updates on open orders, track shipments, check delivery statuses, and handle documentation.

• Record customer issues, monitor outstanding items, and escalate complicated or urgent situations as necessary.

• Offer administrative support for Customer Care activities.

• Organize customer files, templates, workflows, and process documentation.

• Identify recurring problems, communication gaps, service patterns, and opportunities for improvement.

• Maintain reports, monitor email queue volume, and manage action items.

• Collaborate with Customer Care, Sales, Operations, Supply Chain, Quality, Finance, and various internal teams.

• Engage in special projects, audits, process enhancements, and Microsoft Dynamics 365 transition initiatives.

• Perform other duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• An associate degree is preferred.

• A bachelor’s degree is advantageous.

• Equivalent education, training, and experience may be taken into account.

• Previous experience in customer service, administrative coordination, order management, service operations, or a Customer Care role is preferred.

• Familiarity with ERP, CRM, customer-facing platforms, e-commerce, EDI, or order processing systems is preferred.

• Experience with Microsoft Dynamics 365 and JD Edwards is a plus.

• Excellent verbal and written communication skills are essential.

• Proficiency in Microsoft 365, including Teams, Excel, Word, and PowerPoint.

• Power BI experience is a plus.

• Strong attention to detail, organizational abilities, documentation quality, and data integrity are necessary.

• Capability to manage assigned tasks independently while supporting team success in a fast-paced customer care environment.

🏝️ Benefits

• Part-time schedule.

• Minimal travel required.