Bilingual Medical Customer Service Representative – Spanish/English

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls from patients and their families.

• Offer support and information regarding healthcare services.

• Triage calls and direct them to the correct department.

• Address customer concerns promptly and effectively.

• Conduct follow-ups with customers to ensure their satisfaction.

• Act as the primary liaison for Spanish-speaking communities during key healthcare interactions.

• Provide communication, comfort, and information to both patients and their families.

• Operate remotely using a personal computer and designated workspace.

⛳️ Requirements

• Must be at least 18 years of age.

• High school diploma or GED is required.

• A minimum of 6 months experience in customer service.

• Basic proficiency in computer skills.

• Excellent verbal and written communication abilities in both English and Spanish.

• Capability to work independently as well as collaboratively within a team.

• Competence in managing stressful situations.

• Eagerness to learn and develop professionally.

• Ability to pass a background check as part of the pre-employment screening process.

• Must complete a brief skills and language assessment if selected.

• Reliable internet connection; satellite broadband and mobile hotspots are not allowed.

• Webcam required for remote work.

• Operating system must be Windows 11 or Mac OS 15 (Sequoia) or newer.

• CPU requirement: 2.5 GHz.

• Minimum RAM: 6GB.

• A separate room that provides a quiet and professional work environment, free from distractions, while ensuring confidentiality.

🏝️ Benefits

• Paid training.

• Paid time off.

• Bonus program.

• 401(k) plan.

• Life insurance.

• Employee assistance program.

• Personal computer and equipment requirements assessed by the employer's requirements specialist and IT team.