Patient Support Customer Service Representative – Part Time Evenings

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls from patients and their families.

• Offer support and information regarding healthcare services.

• Assess calls and direct them to the correct department.

• Address customer concerns promptly and effectively.

• Follow up with customers to guarantee their satisfaction.

• Provide dedicated after-hours support to patients managing their care.

• Handle inbound calls, respond to basic inquiries, and ensure families receive clear next steps.

• Complete a brief skills assessment if selected.

⛳️ Requirements

• Candidates must be at least 18 years old.

• High school diploma or GED is required.

• A minimum of 6 months of customer service experience is necessary.

• Basic computer proficiency is required.

• Excellent verbal and written communication skills are essential.

• Ability to work independently as well as collaboratively within a team.

• Capability to manage stressful situations effectively.

• A willingness to learn and develop professionally.

• Must successfully pass a background check as part of pre-employment screening.

• Personal computer for work must meet configuration standards.

• A reliable internet connection; satellite broadband and mobile hotspots are not acceptable.

• Webcam is required.

• Operating system must be Windows 11 or Mac OS 15 (Sequoia) or newer.

• CPU speed must be at least 2.5 GHz.

• Minimum RAM requirement is 6GB.

• A separate, quiet, and professional personal workspace that is free from distractions and ensures confidentiality is necessary.

🏝️ Benefits

• Paid training.

• Paid time off.

• Bonus program.

• 401(k) plan.

• Life insurance.

• Employee assistance program.