Customer Support Specialist

This is a fully remote position, open to applicants in Europe.

📋 Description

• Address and resolve daily support tickets.

• Act as a representative of Pazu across various platforms, including Email, App Stores, and Social Media.

• Uphold exceptional standards of service and ensure customer satisfaction.

• Deliver effective solutions and alternatives to players utilizing internal systems.

• Detect, analyze, and communicate trends related to recurring issues and complaints to Product and R&D teams.

• Proactively launch related projects aimed at enhancing the overall customer experience.

⛳️ Requirements

• A minimum of 2 years of experience in a customer-focused role within a global organization.

• Native or mother-tongue proficiency in English (both written and spoken) is mandatory.

• Familiarity with support software such as Zendesk, Intercom, or similar tools.

• Exceptional interpersonal and communication abilities.

• A strong commitment to providing outstanding service (ideal for those who excel in social interactions).

• A proactive, can-do attitude.

• Capability to thrive in a fast-paced and dynamic environment.

• A keen interest in the mobile gaming industry is a plus.

• Tech-savvy is an advantage.

• Proficiency in Spanish is a bonus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and the possibility of remote work.

• A dynamic and supportive work environment.