Provider Relations Manager I

This is a fully remote position, open to applicants in Montana.

📋 Description

• Act as a primary relationship manager for transportation providers within a designated market.

• Establish and nurture effective provider relationships at both local and regional levels.

• Represent the company in discussions with provider partners to oversee performance and discover collaborative solutions.

• Make decisions pertaining to provider relations and everyday operational requirements.

• Oversee transportation execution across all modalities for the assigned region.

• Track provider performance against essential metrics, including safety, punctual delivery/pickup, reroutes, compliance, trip acceptance, timely departures, prompt arrivals, digital compliance, and complaints.

• Spot opportunities for enhancement through sustained communication with providers and data analysis.

• Utilize information from various systems to uncover root causes and take action to rectify issues within the network.

• Collaborate with Operations leadership to minimize reroutes, missed trips, provider complaints, and member dissatisfaction.

• Facilitate training sessions for providers and departmental personnel on policies, procedures, processes, portals, and system updates.

• Elevate concerns that necessitate input from cross-functional teams or senior management.

• Advocate for safety and compliance to ensure a secure working environment for everyone.

• Engage in special projects and undertake additional responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree required, or an equivalent combination of education and experience.

• Zero (0) or more years of relevant experience.

• Excellent verbal and written communication skills with the ability to effectively convey information, negotiate, and resolve conflicts.

• Strong interpersonal abilities to collaborate effectively with stakeholders at various levels.

• Solid problem-solving and decision-making capabilities.

• Customer service orientation with a focus on creating a positive experience.

• Proficiency in Microsoft Office applications, including Word, Excel, Access, and Outlook.

• Familiarity with non-emergency transportation brokerage is advantageous.

• Knowledge of proprietary software or the capacity to quickly learn new systems.

🏝️ Benefits

• Medical, Dental, and Vision insurance

• Employer Paid Basic Life Insurance and AD&D

• Voluntary Life Insurance (Employee/Spouse/Child)

• Health Care and Dependent Care Flexible Spending Accounts

• Pre-Tax and Post-Tax Commuter and Parking Benefits

• 401(k) Retirement Savings Plan with Company Match

• Paid Time Off

• Paid Parental Leave

• Short-Term and Long-Term Disability

• Tuition Reimbursement

• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)