Provider Relations Manager

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Establish and nurture positive and effective relationships with transportation providers.

• Oversee provider relationships at both local and regional levels.

• Recognize opportunities for improvement through continuous communication with providers.

• Facilitate training sessions for providers and departmental staff regarding policies, procedures, processes, portals, and any system updates.

• Enhance performance across key metrics including safety, on-time delivery/pickup, reroutes, and compliance.

• Collaborate with Operations leadership to implement process improvements that minimize reroutes, missed trips, transportation provider complaints, and member dissatisfaction.

• Analyze data from various systems to identify root causes and resolve issues effectively.

• Develop and promote solutions that enhance our provider network and improve the member experience.

• Identify, create, and refine strategies for managing provider performance and training processes.

• Oversee projects to ensure that schedules and milestones are achieved.

• Serve as a subject matter expert in provider relations, offering guidance and mentorship to junior team members.

⛳️ Requirements

• A Bachelor's Degree is required.

• At least three (3) years of relevant experience.

• Excellent verbal and written communication skills with the ability to clearly articulate information, negotiate, and resolve conflicts.

• Strong interpersonal skills, capable of engaging with stakeholders at various levels.

• Effective problem-solving abilities to tackle challenges and identify practical solutions.

• A customer service orientation with the capacity to deliver a positive experience.

• Sound decision-making and judgment skills related to provider relationships and issues.

• Proficient in Microsoft Suite applications (Word, Excel, Access, and Outlook).

• Familiarity with LSI proprietary software.

• Knowledgeable in various aspects of non-emergency transportation brokerage.

🏝️ Benefits

• Medical, Dental, and Vision insurance

• Employer Paid Basic Life Insurance and AD&D

• Voluntary Life Insurance (Employee/Spouse/Child)

• Health Care and Dependent Care Flexible Spending Accounts

• Pre-Tax and Post-Tax Commuter and Parking Benefits

• 401(k) Retirement Savings Plan with Company Match

• Paid Time Off

• Paid Parental Leave

• Short-Term and Long-Term Disability

• Tuition Reimbursement

• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)