ProServe Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the entire engagement lifecycle — from technical discovery to scoping, ETL execution, and delivery — acting as the sole accountable owner for each customer account.

• Conduct discovery and intake discussions with city operations and IT teams; create Scoping Summaries that effectively translate field realities into precise technical specifications.

• Facilitate weekly customer check-ins, ensuring that projects remain on schedule and addressing issues proactively before they escalate.

• Act as the main technical liaison for your accounts, fostering trusted relationships with utility and contractor stakeholders.

• Manage legacy data migrations into Pioneer, ensuring the quality of inspection data is validated at every stage of the process.

• Set up and configure CMMS integrations (Cityworks, Cartegraph) with the SewerAI API.

• Utilize AI-assisted tools and the ProServe CLI/SDK to script, map, and transform customer data — with Engineering support as necessary.

• Develop reusable scripts and patterns over time, making future engagements more efficient and consistent.

• Implement NASSCO coding standards (PACP/LACP/MACP) to verify inspection data submitted by customers prior to migration.

• Identify and address data quality issues — such as coding errors, format discrepancies, and incomplete submissions — in collaboration with the customer and internal teams.

• Keep detailed documentation of engagement activities, data decisions, and delivery results.

• Collaborate with Technical Account Managers, Product, and Engineering to gather customer feedback, highlight data edge cases, and continually enhance the ProServe delivery process.

⛳️ Requirements

• Practical field experience in sewer or wastewater inspection (CCTV, SSES, or related programs).

• Direct experience handling inspection data and submissions — including coding, QAQC, exports, or data management — for a contractor, utility, or engineering firm.

• Proficient in NASSCO standards; PACP/LACP/MACP certification is preferred, or possess the capability to certify promptly.

• Preferred: previous experience in contracting, utilities, or engineering consulting; any familiarity with scripting, SQL, or data tools, even at a hobbyist level.

🏝️ Benefits

• Medical, Dental, Vision, Basic Life, 401(k), and additional benefits.

• Unlimited Paid Time Off (PTO).

• Access to tools and resources to ensure success.

• Competitive salary with significant growth potential.