Property Services Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the primary contact for tenant and landlord repair requests through phone, email, and property management portals.

• Conduct basic diagnostic inquiries via phone/email to determine the scope of issues prior to contractor dispatch.

• Allocate work orders to approved contractors, oversee trade schedules, and ensure jobs are tracked to completion.

• Process contractor invoices and confirm job completion sign-offs against the quoted costs.

• Organize and schedule cyclical safety inspections, guaranteeing 100% compliance in crucial statutory areas (Gas Safety/CP12, EICR, EPC, Fire Safety, and Legionella).

• Monitor and track reactive health and safety risks (including damp and mould cases in accordance with UK regulatory guidelines).

• Record and archive all safety certificates, O&M manuals, and work logs in the CRM system.

• Identify, onboard, and sustain relationships with dependable regional contractors throughout the UK.

• Ensure all contractors possess valid public liability insurance, certifications, and up-to-date compliance documentation.

• Perform post-repair follow-up calls with tenants to assess work quality and monitor contractor performance KPIs.

• Handle initial tenancy onboarding utility notifications (gas, electric, water, and council tax transfers).

• Coordinate property inventory inspections, check-in/check-out reports, and maintenance tasks at the end of tenancies.

• Maintain comprehensive, audit-ready digital files in the company’s property management software.

⛳️ Requirements

• Over 2 years of experience in UK property management, social housing, block management, or lettings coordination.

• Strong understanding of UK residential housing regulations (Gas Safety, Electrical Safety Regulations, Awaab’s Law, EPCs, and Health and Housing Safety Rating System - HHSRS).

• Proficient in using cloud-based property software (e.g., Fixflo, Reapit, Arthur Online, AppFolio, or Yardi), e-signature tools, and Microsoft 365/Google Workspace.

• A dedicated, quiet home office environment with a stable high-speed broadband connection.

• Excellent written and spoken English with strong telephone diagnostic and conflict-resolution capabilities.

🏝️ Benefits

• HMO coverage and leave credits become available after three months of engagement.

• Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.

• Structured Engagement & Training: Start strong with a structured engagement program and client-specific training designed to help you quickly master your assigned workflows.