Property Management Virtual Assistant

This is a fully remote position, open to applicants in Australia.

📋 Description

• Respond to and handle all incoming phone calls swiftly and professionally.

• Address general inquiries, accurately record messages, and direct calls to the relevant team members.

• Answer client and tenant questions regarding property listings, inspections, or appointments.

• Oversee appointment scheduling, property viewings, and calendar management.

• Update client records, inquiries, and call logs within the CRM system.

• Collaborate with agents, property managers, and other staff as necessary.

• Uphold a high standard of customer service, professionalism, and confidentiality.

• Provide light administrative support, such as email communications and data entry, when needed.

⛳️ Requirements

• Experience: At least 2 years as a Virtual Receptionist, Customer Service Representative, or Administrative Assistant (ideally in real estate).

• Communication Skills: Exceptional English communication abilities (both written and spoken).

• Tech-Savvy: Proficient in Microsoft Office (Word, Excel, Outlook, Teams) and knowledgeable about CRM tools.

• Customer Service: Warm, professional, and self-assured phone demeanor.

• Organizational Skills: Strong attention to detail, effective time management, and capacity to multitask.

• Prior experience in a real estate firm (either residential or commercial).

• Familiarity with property management systems or CRMs (e.g., Rex, PropertyMe, or similar).

🏝️ Benefits

• Opportunity to work from home with a prestigious real estate client.

• Become part of a supportive and professional offshore team.

• Enhance your experience in the real estate sector while developing your customer service and communication skills.

• Quick and efficient recruitment process — start immediately once selected.