Property Management Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and direct the daily operations of a property management team.

• Supervise Virtual Assistants, ensuring efficient completion of daily tasks related to leasing, maintenance coordination, collections, and administrative functions.

• Act as a liaison between front-line team members and upper management.

• Provide guidance, accountability, and operational support while enhancing performance and process improvement.

• Supervise activities related to leasing, collections, maintenance dispatching, and administration.

• Ensure prompt responses to rental inquiries.

• Monitor lead conversion rates, applications, approvals, move-ins, and occupancy levels.

• Oversee daily postings of rental advertisements on platforms such as Facebook Marketplace, Craigslist, Zillow, and others.

• Create, manage, and optimize advertising campaigns to maximize lead generation and occupancy.

• Monitor the performance of advertising campaigns and suggest improvements.

• Review guest cards, applications, collections reports, and vacancy reports.

• Coordinate maintenance requests and ensure follow-up until completion.

• Manage and supervise team members while providing daily performance coaching.

• Identify operational challenges and propose solutions to enhance occupancy and collections.

⛳️ Requirements

• A minimum of 5 years of experience in apartment, multifamily, or residential property management.

• Proven experience in supervising leasing agents, maintenance coordinators, collections personnel, and administrative staff.

• Strong knowledge of leasing, rent collections, renewals, notices, delinquency follow-up, work-order management, and occupancy management.

• Experience in managing virtual teams and remote employees.

• Proven background in marketing and advertising, including posting rental advertisements on various platforms.

• Experience in creating and managing advertising campaigns on Facebook Marketplace, Zillow, Craigslist, and similar rental listing platforms.

• Strong reporting and organizational abilities.

• Comfortable working U.S. business hours and communicating effectively in English.

• A quiet home office work environment.

• A fast and reliable internet connection of at least 10 Mbps with internet backup available.

• Dependable electricity with power backup available.

• An Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher, or an equivalent processor.

• 8 GB to 16 GB RAM or higher.

• Windows 10 or higher, or macOS Ventura, Sonoma, Sequoia, or Tahoe.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth within the organization.

• Flexible work arrangements and a supportive work environment.

• Comprehensive health and wellness benefits.

• Employee recognition programs and rewards.