Property Management Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and direct the daily operations of a property management team.

• Supervise Virtual Assistants to ensure efficient completion of daily tasks across leasing, maintenance coordination, collections, and administrative duties.

• Act as a liaison between front-line team members and upper management.

• Provide guidance, accountability, and operational support to the team.

• Drive performance enhancements and process improvements.

• Oversee leasing processes, collections, maintenance dispatch, and administrative functions.

• Ensure timely responses to rental inquiries.

• Track lead conversion rates, applications, approvals, move-ins, and occupancy levels.

• Supervise daily postings of rental advertisements on platforms such as Facebook Marketplace, Craigslist, Zillow, and others.

• Create, manage, and optimize advertising campaigns to enhance lead generation and occupancy rates.

• Monitor the performance of advertising campaigns and suggest improvements.

• Review guest cards, applications, collections reports, and vacancy reports.

• Coordinate maintenance requests and follow up to ensure completion.

• Manage and oversee team members while providing daily performance coaching.

• Identify operational challenges and propose solutions to enhance occupancy and collections.

⛳️ Requirements

• A minimum of 5 years of experience in apartment, multifamily, or residential property management.

• Proven experience supervising leasing agents, maintenance coordinators, collections staff, and administrative personnel.

• Strong knowledge of leasing processes, rent collections, renewals, notices, delinquency follow-up, work-order management, and occupancy management.

• Experience managing virtual teams and remote personnel.

• Proficient in marketing and advertising, including posting rental advertisements on multiple platforms.

• Experience in creating and managing advertising campaigns on platforms such as Facebook Marketplace, Zillow, Craigslist, and similar rental listing sites.

• Strong leadership experience is highly preferred; candidates with outstanding property marketing and advertising skills will also be considered.

• Excellent reporting and organizational skills.

• Comfortable working U.S. business hours and effectively communicating in English.

• A quiet home office work environment.

• Fast and reliable internet connection with a minimum speed of 10 Mbps and internet backup available.

• Reliable electricity with power backup options.

• Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher, or an equivalent processor.

• 8 GB to 16 GB or higher RAM.

• Windows 10 or higher, or macOS Ventura, Sonoma, Sequoia, or Tahoe.

🏝️ Benefits

• Remote work / 100% work-from-home.

• Quiet home office work environment.

• Fast and reliable internet connection with a minimum speed of 10 Mbps and internet backup available.

• Reliable electricity with power backup options.