Project Team Leader

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Oversee daily operations, training, and management of various teams to meet targeted service levels and assign tasks to the appropriate team members.

• Perform regular transaction monitoring and call evaluations for quality assurance, coaching, and training purposes.

• Develop team schedules and facilitate effective onboarding and training of new team members.

• Establish and communicate a clear set of expectations and objectives for team members to adhere to.

• Provide emotional support to project team members, ensuring they feel valued.

• Maintain regular communication to offer encouragement, adjust tasks, and provide updates on progress towards goals.

• Implement motivational incentives to keep the team focused and driven towards achieving project goals.

• Offer ongoing feedback on employee performance, address any weaknesses or inefficiencies, and provide support to bridge skill gaps.

• Foster collaboration among team members.

• Prepare project reports as required.

• Recognize team members for their ongoing contributions and celebrate achievements.

⛳️ Requirements

• Minimum diploma or equivalent with at least 2 years of B2B experience in a telesales or contact center environment (preferably within the finance or technology solutions industry).

• Strong communication skills to effectively convey ideas and facilitate open dialogue.

• Critical thinking abilities to devise creative solutions, anticipate potential productivity roadblocks, and navigate obstacles to ensure success.

• Team management skills to build a capable team, promote collaboration, and conduct regular performance evaluations.

• Self-motivated and driven; capable of working independently with minimal supervision while consistently maintaining high productivity levels.

• Proficient in time management, understanding team capabilities and skill levels to ensure efficient completion of all tasks.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• A supportive work environment that values teamwork and collaboration.

• Flexible working hours and the possibility of remote work.