Project Manager, Services Delivery

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the entire lifecycle of service engagements, including kickoff, milestone tracking, delivery, and finalization.

• Maintain an up-to-date project tracker linked with Salesforce contracts, covering start/end dates, resources, and risks.

• Manage resource allocation by aligning available team members with incoming projects based on their capacity and calendar availability.

• Develop and uphold standardized onboarding templates for consistent and repeatable client implementations.

• Dispatch automated status reminders and proactively address at-risk projects before they escalate into issues.

• Collaborate closely with the services team to eliminate obstacles and ensure commitments remain transparent.

• Recognize opportunities to automate repetitive project management tasks using AI tools and internal resources.

• Deliver concise weekly project health reports to leadership, eliminating the need for extensive spreadsheet exploration.

⛳️ Requirements

• Minimum of 3 years' experience managing software implementation or professional services projects.

• Proven capability to build and sustain project tracking systems that are actively utilized by teams.

• Familiarity with resource planning and calendar-driven capacity management.

• Proficient in AI tools—actively engages with platforms like Claude, automation systems, or similar to enhance efficiency.

• Exceptional organizational skills with a low tolerance for uncertainty regarding project status.

• Ability to earn respect from both technical and non-technical teams.

🏝️ Benefits

• Private Health Insurance

• Pension Plan

• Paid Time Off

• Work From Home

• Training & Development

• Performance Bonus