Project Manager, Professional Services

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate closely with Solutions Architects and various stakeholders to ensure successful implementations for Pigment customers, helping them appreciate the platform’s value and achieve robust adoption.

• Manage project scope, timelines, and budgets, ensuring all contributors remain informed on progress and priorities while maintaining transparent internal reporting and addressing issues as they arise.

• Anticipate customer requests for project resources, proactively identify risks and challenges, and implement mitigation strategies to keep projects on schedule.

• Assist Solutions Architects by fostering consistent project success through a collaborative, communicative, and process-oriented methodology.

⛳️ Requirements

• Proven experience in implementing SaaS platforms within enterprise organizations.

• Extensive background in project management, sales, or professional services within a software/SaaS company.

• Highly organized with strong attention to detail to ensure timely completion of deliverables and projects.

• Capable of functioning as both a leader and a team player, supporting internal project team members in achieving their objectives with minimal disruption.

• Skilled at mediating between stakeholders with conflicting requirements and facilitating consensus to progress towards shared goals and outcomes.

• Ability to inspire commitment and enthusiasm within the project team, including both external and internal contributors.

• Lead by example, demonstrating empathy and resilience in the face of challenges.

• Exhibit a growth mindset and a constructive problem-solving approach.

• Proven success in building strong customer relationships, characterized by deep empathy and dedication.

• Experience in preparing and delivering presentations aimed at a senior audience.

• Proficient in explaining technical solutions, setting goals, developing opportunities, and providing reports/dashboards to identify trends and enhance the customer experience.

• A strategic thinker comfortable in a fast-paced, highly ambiguous startup environment.

• Ability to adjust to rapidly changing products and respond strategically to customer needs.

• Experience in achieving multiple objectives in an entrepreneurial setting with minimal supervision.

• BA/BS degree required; MBA or other relevant advanced degrees preferred.

🏝️ Benefits

• Competitive compensation package with stock options to give you a stake in Pigment's growth.

• Comprehensive benefits, including medical, dental, and vision insurance coverage for you and your loved ones.

• We encourage you to take the time you need. When you work hard, we recognize the importance of rest, which is why we provide generous time off and parental leave policies.

• In addition to one company offsite each year, we offer brand new offices located in major cities, including New York, Toronto, Paris, London, San Francisco, and Austin.

• High-end equipment (subject to stock/availability) to ensure you can perform your work under optimal conditions.

• Employer-sponsored 401(k), allowing you to prepare for retirement.