Project Manager – ITSM, Mid-level

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee projects focused on the implementation, enhancement, and governance of ITSM processes and tools;

• Manage transformation efforts and ongoing improvements within IT Service Management;

• Establish and track schedules, risks, KPIs, action plans, and project governance;

• Facilitate executive meetings, status updates, and align with strategic stakeholders;

• Coordinate cross-functional teams, vendors, along with infrastructure and operations departments;

• Ensure that deliverables are achieved within predetermined timelines, scope, quality, and budget;

• Assist in advancing ITSM process maturity, operational efficiency, and user experience;

• Advocate for best practices in governance, ITIL, service management, and project management.

⛳️ Requirements

• Significant experience as a Senior Project Manager in IT-related projects;

• Background in ITSM, Service Desk, IT Governance, or IT Operations projects;

• Familiarity with frameworks and methodologies such as ITIL and PMBOK;

• Proven experience leading projects within complex corporate environments with various stakeholders;

• Strong skills in leadership, negotiation, organization, and conflict management;

• Exceptional verbal and written communication skills, including the ability to present at the executive level;

• A hands-on, proactive, outcome-focused, and ownership-driven mindset.

🏝️ Benefits

• Remote work

• Assignment duration: 7 months