Project Manager – Implementations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of assigned client implementations from the initial internal kickoff to project closure and transition to account management, escalating significant risks and decisions to the Head of Implementation.

• Keep detailed and precise project plans that outline milestones, dependencies, and site-level readiness.

• Coordinate with field implementation team members to confirm deployment timing, scope, and readiness across various sites.

• Modify schedules in response to client changes, construction delays, shipping adjustments, weather events, and other unforeseen circumstances.

• Identify, monitor, and communicate project risks, dependencies, and issues across hardware, software, staffing, and scheduling workstreams.

• Transform on-site issues into organized action items with clear ownership and deadlines.

• Provide regular updates on project status to both internal leadership and client stakeholders.

• Assist and progressively lead recurring client meetings, fostering agendas, accountability, and forward progress.

• Maintain positive relationships with clients throughout the conversion process.

• Drive software onboarding, encompassing third-party account setup, brand asset development, and operational setup uploads.

• Oversee the mapping and loading of legacy car wash members into AMP.

• Manage the delivery of draft applications and conduct demonstrations.

• Conduct user acceptance testing until client sign-off is achieved.

• Support strategic internal projects, including product launches, AI strategy implementation, and platform migrations.

• Apply project management principles to cross-functional internal programs.

• Document lessons learned and enhance implementation playbooks and templates.

⛳️ Requirements

• A minimum of 5 years of project management or implementation experience.

• PMP certification is mandatory.

• Bachelor's degree is required.

• Experience in coordinating hardware and/or software implementations, preferably across multiple sites or stakeholders.

• Exceptional written and verbal communication skills, demonstrating high professionalism in client-facing interactions.

• Highly organized and self-motivated, with excellent follow-through while managing multiple priorities.

• Ability to balance demands of quality, scope, schedule, and cost.

• Proficient in computer skills, including Microsoft Office, Microsoft Teams, monday.com, and AI tools like Claude.

• Willingness to travel up to 25% for client kickoffs, go-lives, and site visits.

• Experience in car wash, POS, or field deployment is advantageous.

🏝️ Benefits

• Highly competitive salary with significant growth potential.

• Annual performance-based bonus.

• 401K plan with company matching contributions.

• Comprehensive medical, dental, and vision insurance.

• Generous paid time off (PTO) along with Safe and Sick time.