Project Manager, CS Operations

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage projects from start to finish for CS Operations initiatives.

• Convert executive leadership priorities into implementable project scopes, allocate resources, and develop execution roadmaps to ensure all tasks are completed efficiently and in line with business goals.

• Act as the primary point of contact for project teams.

• Foster cross-functional collaboration between Customer Success and essential ecosystem partners (Product, Sales, and Accounting) to guarantee smooth project delivery.

• Organize regular meetings and keep open lines of communication to ensure all functional leaders stay aligned on deliverables.

• Recognize and monitor project risks, issues, and dependencies.

• Timely escalate obstacles to the CS leadership and manage the risk lifecycle, creating and implementing mitigation strategies for complex operational challenges independently.

• Oversee tactical workstreams to assist in new product launches and updates to processes.

• Ensure training materials, documentation, and internal communications are current and prepared for team implementation.

• Maintain project dashboards and provide frequent status updates.

• Clearly and concisely communicate project progress, significant milestones, and health metrics to internal management teams.

• Enhance, scale, and govern the CS Operations project management framework, consistently identifying workflow inefficiencies to boost delivery speed.

⛳️ Requirements

• A Bachelor's Degree is required.

• 5-7 years of relevant experience in healthcare and/or project management.

• Proven expertise in end-to-end project execution.

• Experience in SaaS Customer Success / Operations.

• Proficient in stakeholder coordination and alignment.

• Ability to track tactical roadmaps and schedules.

• Skilled in operational reporting.

• Capable of cross-functional collaboration.

• Knowledge of change management processes.

• Experience with implementation process refinement and documentation.

• Strong understanding of operational strategy, process improvement, workflow optimization, cross-functional leadership, continuous improvement, operational scaling, proactive risk mitigation, and executive presence.

• PMP or PMI certification is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits, including a company contribution to a Health Savings Account.

• 401(k) plan with ModMed offering a matching contribution of 50% on your deferrals up to 6% of your salary. After one year of employment, 100% of any matching contributions are yours to keep.

• Generous Paid Time Off and Paid Parental Leave programs.

• Company-subsidized Life and Disability benefits.

• Flexible Spending Account options available.

• Employee Assistance Programs provided.

• Company-sponsored Business Resource and Special Interest Groups that create engaged and supportive communities within ModMed.

• Opportunities for professional development, including tuition reimbursement and unlimited access to LinkedIn Learning.

• Global presence with in-person collaboration opportunities; dog-friendly headquarters in the US.

• Hybrid office roles with remote options available for select positions.

• Weekly catered breakfast and lunch provided.

• Access to treadmill workstations, Zen, and wellness rooms at our BRIC headquarters.