Project Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Oversee daily support and development of business systems: Jira, Confluence, CRM (Creatio), and 1C ERP.

• Manage enhancements, updates, and system integrations in alignment with business needs.

• Ensure timely incident resolution and user support, adhering to agreed service levels.

• Lead, train, and develop a team of Atlassian developers, QA engineers, CRM/ERP developers, and project managers.

• Plan team workload and capacity, set clear objectives, and conduct regular performance evaluations.

• Foster a culture of collaboration, accountability, and professional growth.

• Oversee projects related to the implementation, configuration, and enhancement of business systems.

• Act as a project manager or key stakeholder in strategic IT support initiatives for the business.

• Conduct business analysis, gather requirements from stakeholders, and translate them into actionable tasks for the team.

• Maintain up-to-date documentation for all processes, changes, and configurations of business systems.

• Ensure the relevance and accessibility of the knowledge base and support manuals for all users.

• Plan and manage the annual budget for IT business support operations.

• Conduct regular budget reviews and proactively identify cost-saving opportunities.

• Monitor actual expenses against the budget, providing variance analysis and forecasts.

• Track and report on system performance, support ticket metrics, and user feedback.

• Continuously improve support processes based on user input and operational data.

• Ensure high satisfaction levels among internal users and business stakeholders.

• Guarantee that business systems comply with security, compliance, and data privacy standards.

• Collaborate with IT security, compliance, and data protection teams as needed.

• Serve as the primary point of contact for business system stakeholders across the organization.

• Proactively communicate regarding system status, upcoming changes, and ongoing initiatives.

⛳️ Requirements

• 2+ years of commercial experience in managing IT/business systems, team leadership, and project management.

• Strong knowledge of Jira, Confluence, and CRM/ERP platforms (primarily Creatio and 1C).

• Experience in budget planning, reporting, and cost optimization.

• Excellent communication skills, stakeholder management abilities, and analytical capabilities.

• Experience in business analysis or process improvement is a plus.

• Proficient in English (both spoken and written).

🏝️ Benefits

• Competitive compensation and regular salary reviews

• Professional and career growth opportunities

• Paid leave - 18 working days per year (20 working days after 2 years of service)

• Sick leave without documentation - 4 working days per year

• Documented sick leave - 20 working days per year

• Family-related leave - 3 paid working days (in case of marriage, childbirth, or bereavement)

• Comprehensive health insurance (including massage therapy and physiotherapy sessions)

• English language courses

• Opportunity to participate in professional forums and conferences

• Regular corporate events and team-building activities

• Experienced team and friendly atmosphere

• Pleasant working environment: comfortable, fully equipped office and the option to work from home