Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for clients while managing their expectations on high-volume production projects.

• Drive daily client interactions and identify as well as define new project opportunities.

• Oversee client order entries, production workflow, project timelines, and timely deliveries.

• Input technical specifications and utilize pricing matrices effectively.

• Manage project completion, billing processes, and invoicing tasks.

• Address price discrepancies and reconcile estimates with actual costs.

• Serve as the brand guardian for clients to ensure consistency and continuity on a global scale.

• Maintain a comprehensive repository of client preferences, standard tickets, and brand assets.

• Conduct daily system reviews to ensure ticket accuracy and document quality-impacting information.

• Ensure that order entries are thorough and precise before submission to production and the client.

• Validate provided technical data against submitted artwork.

• Communicate client preferences, critical decisions, and any at-risk initiatives to cross-functional teams.

• Lead pre-production meetings for low-complexity projects with clients.

• Share insights about clients, brands, and internal processes with internal teams.

• Maintain CRM records and generate reports on customer status, manufacturer reviews, item requests, and distribution support.

• Track audits and follow-up activities diligently.

• Keep CRM pricing matrices and workflows consistently updated.

• Engage in process improvement initiatives and production meetings.

⛳️ Requirements

• A High School Diploma or GED equivalent is required.

• Some college coursework or an Associate’s Degree is preferred.

• A minimum of 3 years of experience is preferred.

• Previous experience in customer service and/or project management is essential.

• Experience in the design, print, or production art industry is preferred.

• Comprehensive understanding of work instructions and business memos is required.

• Strong proofreading skills are necessary.

• Ability to work independently is essential.

• Excellent verbal and written communication skills are required.

• Capability to foster relationships with internal and external cross-functional partners is essential.

• Proficiency in Illustrator and Photoshop is required.

• General knowledge of the Adobe Creative Suite is beneficial.

• A high sense of urgency and a willingness to go above and beyond are expected.

• Adaptability to various client personalities and preferences is crucial.

• Strong attention to detail and organizational skills are mandatory.

• Flexibility and proactive planning abilities are essential.

• Must be able to meet physical demands, including sitting, using hands, talking/hearing, standing, walking, reaching, and occasionally lifting or moving up to 10 pounds.

• Candidates must reside in an eligible U.S. state; this role excludes AK, DC, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, VT, WY, and WV.

🏝️ Benefits

• Health care plans that include prescription drug coverage.

• Dental insurance plan.

• Vision insurance plan.

• Basic and supplemental life insurance options.

• Flexible spending account available for medical and dependent care expenses or health savings account based on plan selection.

• Short-term and long-term disability coverage.

• 401(k) Savings Plan.

• Option for remote work arrangements.

• Commitment to equal employment opportunities and reasonable accommodations for applicants with disabilities.