Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the effective implementation and enhancement of customer projects from start to finish.

• Create and maintain comprehensive project plans, schedules, and budgets.

• Facilitate collaboration among cross-functional teams—including Product, Engineering, and Customer Success—to ensure clarity on project scope and deliverables.

• Serve as a primary contact for customer stakeholders, ensuring proactive communication and managing expectations throughout the project duration.

• Recognize and address risks, issues, and dependencies; escalate and resolve as necessary.

• Monitor project performance against established goals and provide regular status updates to both internal and external stakeholders.

• Coordinate User Acceptance Testing (UAT), performance evaluations, and readiness assessments; ensure defects are prioritized and addressed to meet exit criteria.

• Lead change management efforts: training strategies, stakeholder updates, SOP revisions, and post-launch support.

• Oversee contracts/SOWs, baselines, and change requests; monitor budget burn rates, invoicing milestones, and profitability.

• Identify and alleviate delivery risks and cross-program dependencies; escalate issues with proposed solutions and recommendations.

• Implement project management methodologies and best practices to enhance process efficiency and uniformity across the Customer Experience organization.

⛳️ Requirements

• A Bachelor’s degree in Project Management, Business, Engineering, or a relevant field (or equivalent experience).

• Several years of project management experience in executing enterprise SaaS implementations (preferably within the energy or utility sector).

• Strong analytical problem-solving abilities with a focus on detail.

• Knowledge of interconnection processes and terminology (such as queue management, system impact/facilities studies, DER integration, and distribution load connection).

• Proficient in project management tools: Jira/Confluence (or their equivalents), MS Project/Smartsheet, Google Workspace, and collaboration platforms.

• Excellent stakeholder management and communication skills; comfortable delivering presentations to both executive and technical audiences.

• Capable of converting complex policy/engineering requirements into actionable strategies; strong inclination towards structured problem-solving and documentation.

• Demonstrated ability to manage multiple projects concurrently, achieving results on time and within defined scope.

🏝️ Benefits

• Competitive compensation packages that acknowledge your skills and contributions.

• Remote-first work culture that offers flexibility and work-life balance.

• Opportunities for professional development, including training, mentorship, and career advancement.

• Comprehensive health, dental, and vision insurance available from day one.

• Short- and long-term disability and basic life insurance at no cost to you.

• 401(k) plan with a 4% match to assist in securing your future.

• Flexible PTO and a supportive work environment that values balance.

• Mission-driven work with the chance to make a meaningful impact in the energy sector.