Project Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee comprehensive implementation projects, guiding them from the initial kickoff stage through to go-live and the transition to Customer Support.

• Develop thorough project plans, timelines, and resource allocations tailored to customer specifications.

• Collaborate with internal technical resources, consultants, and customer stakeholders to ensure timely delivery.

• Track project progress and proactively address risks, issues, and dependencies.

• Provide clear and consistent status updates for both customers and internal teams.

• Act as the main point of contact for customers throughout the implementation process.

• Lead workshops, discovery sessions, and discussions to gather requirements.

• Articulate technical concepts in a straightforward, business-oriented manner.

• Manage customer expectations, project scope, and priorities to ensure alignment throughout the duration of the project.

• Confirm that configured solutions align with customer business needs and adhere to best practices.

• Work closely with solution architects, technical consultants, and engineering teams to eliminate obstacles.

• Supervise data migration, integrations, and user acceptance testing (UAT).

• Ensure that projects adhere to established implementation methodologies and quality standards.

• Relay customer feedback and insights to Sales, Product, and support teams for ongoing enhancements.

• Collaborate with Sales and Digital Transformation during pre-sales phases for project scoping, estimating, and proposal crafting.

⛳️ Requirements

• 3–7+ years of experience in project management, preferably within SaaS, software implementation, or IT services.

• Strong knowledge of SaaS delivery models, data migration, integrations, and cloud technologies.

• Proven ability to handle multiple concurrent projects in a high-paced environment.

• Exceptional communication, facilitation, and stakeholder management skills.

• Capability to translate business requirements into actionable technical tasks.

• Preferred qualifications include PMP, CSM, PRINCE2, or other project management certifications.

• Previous experience in a Professional Services or Customer Success environment is a plus.

• Familiarity with API integrations and data mapping concepts.

• Experience with enterprise SaaS solutions (e.g., CRM, ERP, HRIS, security, analytics).

🏝️ Benefits

• Competitive salary and benefits package

• Tuition and lifestyle reimbursements

• Tailored mindfulness and fitness initiatives

• Flexible PTO policy

• Commitment to both professional and personal development

• Employee recognition programs