Project Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Oversee a portfolio of simultaneous customer engagements, including onboarding, service transitions, operational initiatives, and security enhancement projects.

• Act as the main coordination point for assigned customers, ensuring effective communication, timely execution, and a consistent customer experience.

• Ensure alignment between customer expectations, contractual obligations, and operational delivery.

• Develop and uphold project plans, implementation timelines, and operational milestones for customer engagements.

• Coordinate activities across the Security Operations Center (SOC), Managed Security Services, Engineering, Business Operations, and other internal teams.

• Monitor Salesforce closed-won notifications and opportunity reporting to identify new MSSP, MDR, and IR engagements; verify necessary opportunity details and follow up with Sales/AEs when information is lacking.

• Establish, manage, and conclude MSSP/IR projects in Mission Control, including project initiation, action item updates, hour entry/reconciliation, project status updates, and validation that closed-won opportunities have corresponding projects.

• Track progress against milestones, recognize dependencies, and proactively resolve scheduling or resource conflicts.

• Ensure customer onboarding, service implementations, and operational initiatives transition seamlessly into ongoing managed services.

• Identify delivery risks, operational dependencies, resource limitations, and customer-impacting issues at an early stage.

• Monitor IR retainer usage and remaining hours, align real-time operational tracking with Mission Control time entry, and proactively alert MSSP leadership to low-balance or additional-hour needs.

• Facilitate the successful completion of customer implementations and transitions into steady-state managed services.

• Spot opportunities to enhance delivery processes, customer experience, and operational efficiency.

• Collaborate closely with SOC leadership, Security Engineers, Sales, Professional Services, and Business Operations to deliver outstanding customer results.

• Assist with internal planning, resource coordination, and prioritization across multiple simultaneous customer initiatives.

• Lead kickoff meetings, implementation planning sessions, status meetings, and milestone reviews.

• Provide consistent updates on project status, risks, timelines, and key deliverables.

• Adhere to, maintain, and contribute to MSSP SOPs, communication templates, onboarding documentation, and SharePoint resources to ensure repeatable execution and knowledge continuity.

⛳️ Requirements

• Bachelor's degree or equivalent work experience: 4–8 years of project management experience in professional services, consulting, or client delivery settings.

• Proven experience managing multiple concurrent client engagements in a professional services environment, often with overlapping timelines.

• Strong organizational and prioritization abilities in fast-paced environments.

• Excellent communication skills and a professional, customer-facing demeanor.

• Capability to coordinate work across both technical and non-technical teams.

🏝️ Benefits

• 401(k)

• AD&D Insurance

• Dental Insurance

• Disability insurance

• Health insurance

• Life insurance

• Vision insurance

• Flex PTO program

• Paid certification and continuing education