Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and direct the implementation/migration projects for government clients at the city, county, and state levels.

• Develop comprehensive project plans along with supporting documentation, such as project schedules, risk/issues logs, status reports, meeting agendas, and statements of work.

• Organize and facilitate customer meetings and events as necessary, including discovery sessions, collaborative working sessions, user testing, regular status updates, and executive steering committee meetings.

• Track internal resources to ensure effective capacity and budget usage.

• Provide accurate forecasts for project revenues and costs.

• Collaborate with internal teams and clients to comprehend business and technical requirements.

• Manage quality assurance (QA) testing to confirm that the software operates correctly in the client’s environment.

• Conduct basic diagnostics and troubleshooting for payment software applications.

• Support in training end users on the software to guarantee their proficiency in its use.

• Coordinate user acceptance testing (UAT) and provide support during the go-live phase.

• Proactively identify project risks and issues; evaluate and relay necessary actions to mitigate impacts on project health, schedule, and scope.

• Work with clients and developers to assist in configuring, installing, testing, and monitoring software programs and systems to resolve client issues.

• Maintain effective and professional communication with clients, including those at the executive level.

• Provide an outstanding customer experience.

• Handle multiple implementations while ensuring timely deliverables.

• Additional duties may be assigned as required.

⛳️ Requirements

• Bachelor's degree and 2+ years of experience in project management with a track record of delivering successful results for project stakeholders.

• Capability to convey technical information to both technical and non-technical clients.

• Strong technical skills with a passion for troubleshooting technical challenges.

• Proficiency in Excel pivot tables, SharePoint, and related technologies.

• Ability to work effectively both independently and as part of a team.

• Exceptional communication skills, both written and verbal.

• Strong skills in risk/issue assessment and mitigation strategies.

• Excellent time management abilities.

• Strong interpersonal and team-building capabilities.

• Comfortable in gathering information from business users.

• Preferred: Experience within the state/county court system.

• Preferred: Familiarity with court case management systems.

• Preferred: PMP Certification.

• Preferred: Experience with Jira.

• Preferred: Experience using Smartsheet.

• Preferred: Basic knowledge of Windows development techniques and Microsoft development tools/environments.

• Preferred: Basic understanding of SQL Server.

🏝️ Benefits

• Competitive salary and a comprehensive benefits package, including health, dental, and vision insurance.

• Unlimited paid time off (PTO).

• Options for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

• 401(k) plan with matching contributions.

• Paid parental leave.

• ABLE matching contributions for the disability community.

• Employer-funded short-term and long-term disability insurance, along with group term life insurance.

• Financial and legal support through our Employee Assistance Program (EAP).

• Opportunities for personal growth and career advancement, including free access to unlimited courses via Udemy.

• The opportunity to make a meaningful impact on the delivery of government services and the lives of citizens.