Project Manager

This is a fully remote position, open to applicants in Alaska, +11 more states.

📋 Description

• Take ownership of the entire implementation lifecycle, from project kickoff to go-live and the transition to Customer Success.

• Collaborate with customers and BuildOps leadership to define the project scope, milestones, success criteria, and governance.

• Manage project timelines and dependencies using Salesforce.

• Handle scope modifications through formal change control processes and proactively communicate updates.

• Act as the main contact for customer executives and project sponsors throughout the implementation phase.

• Organize regular project meetings; distribute agendas, minutes, and action items within 24 hours.

• Issue weekly status reports externally and submit semi-weekly early-risk surveys internally.

• Create gate check documentation at critical milestones to document decisions and obtain approvals.

• Identify risks early and develop mitigation strategies in Salesforce before they become obstacles.

• Maintain a risk log with assigned owners and follow-up paths; review this log with leadership on a regular basis.

• Conduct post-project reviews and apply insights gained to future projects.

• Coordinate efforts across Sales (ensuring handoff clarity), Implementation Managers (aligning execution), Data Analysts (tracking import milestones), Solutions Architects (managing configuration dependencies), Product/Engineering (escalating blockers), and Customer Success (facilitating go-live transitions).

• Provide comprehensive handoff documentation to Customer Success or Support at the conclusion of the project.

• Identify deficiencies in implementation playbooks and suggest enhancements with supporting justification.

• Contribute to the development of internal templates and retrospectives.

⛳️ Requirements

• Over 5 years of project management experience in delivering enterprise SaaS implementations across multi-stakeholder and multi-workstream projects.

• Proven ability to manage 4-12 active concurrent projects without compromising attention to detail.

• Experience in managing executive-level customer relationships, particularly at the VP or C-level.

• Proficient in Salesforce or a similar CRM; formal project management methodology background (PMP, PMI-ACP, or equivalent) is preferred.

• Excellent written communication skills: your status updates, risk logs, and gate check documentation should be concise and actionable.

• Proactive in escalating issues; you raise concerns while there is still time to address them.

• Experience in construction, field service, or B2B vertical SaaS is preferred.

🏝️ Benefits

• Generous equity grant, allowing you to become an owner in our company!

• A comprehensive benefits package.

• Flexible PTO and hybrid work schedules.

• One-time work-from-home allowance.

• Hubs located in Los Angeles, San Francisco, Toronto, and Raleigh, offering hybrid work schedules and lunch provided on in-office days.

• Company events and team-building activities, available both in-person and virtually.

• A fast-paced, collaborative, and dynamic work environment.

• Opportunities for growth and career advancement.

• The chance to work with cutting-edge technology and innovative solutions.

• An opportunity to be part of building something groundbreaking for ourselves and our exceptional customers.