Project Director – Virtual Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct the design, implementation, and expansion of a national portfolio of virtual programs aimed at enhancing access to essential services for refugees and newcomers throughout the United States.

• Provide strategic leadership and oversight for interagency virtual services working groups.

• Build and nurture an inclusive and impactful team while supporting managers in leading their teams effectively.

• Design and facilitate monitoring, evaluation, and reporting processes for program services.

• Ensure adherence to donor and organizational requirements.

• Coordinate financial planning, expenditure tracking, caseload forecasting, and resource allocation.

• Lead the strategy, development, and implementation of ALMA, IRC's AI-powered virtual assistant.

• Oversee product roadmaps, iterative development, testing, feature rollouts, and international adaptations.

• Head the Service Excellence Advisory Committee and incorporate client feedback into programs, technology, and strategic decisions.

• Provide technical expertise for grant proposals, funding opportunities, and program designs.

• Cultivate partnerships with government agencies, resettlement organizations, and other stakeholders.

• Report to the Senior Director of Resettlement.

• Undertake other related duties as assigned.

⛳️ Requirements

• A minimum of 5-7 years of progressively responsible experience in refugee resettlement.

• Experience and thorough understanding of initial resettlement programming.

• 3-4 years of program management experience; experience in scaling program responses is preferred.

• Significant experience in staff management, program development, monitoring, and evaluation.

• A Master's degree in non-profit management, social work, sociology, migration studies, law, or international development, or equivalent is preferred.

• Proficiency in financial management, including effective oversight of contract-based budgets.

• Proven skills in people management; demonstrated ability to achieve results and translate plans into actions.

• Exceptional organizational skills with the ability to set priorities and manage time effectively in a dynamic team environment.

• Strong written and verbal communication skills.

• High level of digital literacy, including proficiency in the MS Office suite and database systems.

• Familiarity with generative AI in client settings.

• Fluency in written and spoken English.

• Must be located in the United States of America with the right to work there.

🏝️ Benefits

• 10 days of paid sick leave.

• 10 U.S. holidays.

• 20-25 days of generous paid time off based on role and tenure.

• Medical insurance beginning at $163/month.

• Dental coverage starting at $6.50/month.

• Vision insurance starting at $5/month.

• Flexible spending accounts (healthcare, dependent care, and commuter expenses).

• 403(b) retirement savings plan with employer match (immediate vesting).

• Non-elective employer contribution based on age and years of service (3-year vesting).

• Disability and life insurance coverage.

• Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

• Fully remote work option.