Project Coordinator II

This is a fully remote position, open to applicants in California.

📋 Description

• The Project Coordinator II is responsible for planning and coordinating various aspects of internal projects from their inception to completion.

• Projects frequently include network, server, or software implementation and upgrades, as well as PC deployment and similar tasks.

• Handles assignments that present moderate difficulty, requiring sound judgment to address challenges.

• Requires some guidance on new tasks and minimal oversight on daily responsibilities.

• Collects and maintains project requirement documentation.

• Delivers weekly updates on project progress, including updates on action items.

• Organizes and coordinates project reviews and ensures follow-up on assigned tasks.

• Communicates project status effectively and accurately to the team.

• Maintains and oversees project plans, schedules, work hours, and expenditures.

• Aids in identifying project issues, determining the appropriate team member to provide solutions, and/or escalating problems to the client manager.

• Participates in organizing, attending, and engaging in stakeholder meetings.

• Records and follows up on significant actions and decisions made during meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists in the daily monitoring of the ticketing system, reallocating tickets as necessary.

• Generates regular reports as required.

• Helps identify trends or recurring issues, escalating them to management for resolution.

• Aids in identifying and defining new opportunities for process improvement.

• Develops and maintains knowledge and skills while staying updated with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and address their analytical needs, including assisting in identifying critical metrics and KPIs, and providing actionable insights to relevant decision-makers.

⛳️ Requirements

• Associate's degree (A.A) or equivalent from a two-year college or technical school, along with 2 to 5 years of relevant experience and/or training; or a comparable combination of education and experience.

• Ability to establish productive internal and external working relationships.

• Exercises judgment within established procedures and practices to determine the proper course of action.

• Flexibility is essential, as the role requires both office and remote work, along with a willingness to occasionally adjust work hours to collaborate with regional colleagues.

• Proficient in Microsoft Excel and Google Suite.

• Exceptional communication skills, both verbal and written.

• Prior experience with ticketing systems and/or project management systems.

• Understanding of or previous experience in a technology-driven environment.

• Proactive attitude and reliability are crucial.

• Excellent customer service skills.

• Capable of working both independently and as part of a team.

• Ability to multitask and prioritize workload effectively.

• Possesses good judgment, as well as problem-solving and decision-making skills.

• Ability to maintain confidentiality and uphold professional decorum.

🏝️ Benefits

• Medical coverage provided through UHC (PPO, HSA, Surest options) / Medical coverage through Kaiser (HMO option only) for California employees exclusively.

• Dental insurance provided through UHC.

• Nationwide vision insurance provided by UHC.

• Flexible Spending Account for Health & Dependent Care.

• Pre-Tax Account for Commuter Benefits/Parking & Transit (location-specific).

• Continuing Education and Professional Development through various integrated platforms, such as Udemy and Coursera.

• Corporate Wellness Program offered by Goomi Group.

• Employee Assistance Program available.

• Wellness Days provided.

• 401k Plan available.

• Basic and Supplemental Life Insurance options.

• Short Term & Long Term Disability coverage.

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance options.

• Tuition Reimbursement available (6 months post-start date, capped).

• Paid Time Off (accrued and prorated, with a maximum of 120 hours annually).

• Paid Holidays included.

• Any other statutory leaves, paid time, or other ancillary benefits mandated by state and federal law.