Project Coordinator – AI/SaaS

This is a fully remote position, open to applicants in Poland.

📋 Description

• Assist in the effective deployment and acceptance of AI-driven solutions for enterprise clients in collaboration with internal partners.

• Oversee project schedules, deliverables, meetings, and follow-up actions to facilitate smooth implementation processes.

• Organize and prepare for crucial client meetings, including project kick-offs, regular updates, and business reviews.

• Track customer usage metrics, identify patterns, and offer actionable insights to enhance adoption and engagement.

• Work alongside clients to establish and refine use cases that align with their business goals.

• Set up, manage, and optimize customer workspaces to guarantee a seamless and effective user experience.

• Serve as the primary point of contact for customer users and stakeholders on a daily basis, providing product guidance and support.

• Oversee issue tracking, bug reporting, and the escalation process with relevant internal teams.

• Keep documentation, best practices, and process uniformity consistent across customer implementations.

• Engage in ongoing process enhancements and initiatives aimed at operational efficiency.

⛳️ Requirements

• At least 2 years of professional experience in project coordination, customer success, product operations, technical support, or a comparable client-facing position.

• Experience working directly with clients, preferably within a SaaS or technology-driven environment.

• Strong organizational and coordination skills, capable of managing multiple priorities at once.

• Excellent communication abilities and confidence in customer-facing engagements.

• Analytical mindset with the capability to interpret usage data and convert insights into actionable recommendations.

• Proactive, solution-focused attitude and a strong sense of ownership.

• Authentic interest in AI, SaaS products, and emerging technologies.

• Professional fluency in English.

🏝️ Benefits

• Opportunity to be part of an innovative AI-driven technology landscape.

• Direct exposure to state-of-the-art AI products and enterprise clientele.

• A highly collaborative and dynamic international work atmosphere.

• Genuine ownership and noticeable impact on customer success and product adoption.

• Strong prospects for professional development in project coordination, customer success, and technology.

• Flexible working arrangements, including options for remote work.

• The opportunity to work at the crossroads of product, customers, and innovation.