Project Change Management Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the planning, scoping, and implementation of intricate Google Workspace deployment and optimization initiatives.

• Serve as the main liaison for client leadership, ensuring clear communication, risk management, and alignment on project deliverables.

• Coordinate cross-functional teams (technical engineers, data migration experts, and trainers) to guarantee seamless execution.

• Establish, monitor, and take ownership of delivery satisfaction metrics, proactively adjusting strategies to resolve client pain points.

• Juggle multiple projects and priorities concurrently.

• Develop and implement thorough change management strategies (communication, training, and resistance management) customized to distinct client cultures.

• Perform stakeholder analysis and change impact assessments to foresee user challenges during the transition to Google Workspace.

• Cultivate and support internal "Google Guides/Champions" networks within client organizations to promote grassroots peer-to-peer learning.

• Elevate clients beyond basic email/calendar functionalities, guiding them on how to utilize Google Workspace (Docs, Drive, Meet, Chat, AppSheet) to enhance their daily collaboration.

⛳️ Requirements

• 5+ years of experience in managing complex IT programs, with a minimum of 3 years specifically dedicated to Google Workspace deployments and Change Management.

• Certification in Change Management (e.g., Prosci, CCMP).

• Certification in Project Management (e.g., PMP, Agile/Scrum).

• Credentials as a Google Workspace Professional Administrator or Deployment Specialist.

• Cloud Digital Leader certification.

• Extensive, hands-on knowledge of the Google Workspace ecosystem, including its security/governance frameworks and collaborative features.

• Outstanding empathy, active listening, and communication abilities. You must be able to convey complex technical changes into clear, benefit-oriented narratives for non-technical users.

• Proven experience in defining and monitoring KPIs related to project health, user adoption rates, and customer satisfaction.

🏝️ Benefits

• Freedom to Work program: Set your own schedule and location (as appropriate).

• Principal program: Gain the opportunity to become an owner of the firm.

• Flexible paid time off/vacation: Take time off when it aligns with your needs and those of your team.

• Career development: Discover a wide array of learning and growth opportunities across various industries.

• Health, life, vision, and dental insurance: Ensure all your medical requirements are covered.

• Paid sick leave, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and additional perks!