Project and Services Manager

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Take ownership and oversee the complete delivery of customer projects, starting from initiation all the way through implementation and transition into ongoing services.

• Define and finalize project scope, milestones, dependencies, resource allocation, budgets, and delivery plans in partnership with customers and internal teams.

• Ensure that projects and delivery initiatives are completed on schedule, within budget, and meet agreed-upon quality standards.

• Provide leadership and direction to cross-functional delivery teams, including Business Analysts/Consultants and Solution Architects, ensuring that customer satisfaction with MRAS remains at the highest level.

• Maintain clear governance, delivery cadence, and status reporting for both customers and internal stakeholders.

• Proactively manage risks, issues, changes, and dependencies across multiple concurrent initiatives.

• Ensure that all project processes, procedures, and documentation are completed in accordance with MRAS standards.

• Serve as the primary delivery lead for assigned customers beyond the initial implementation phase.

• Take ownership of delivery outcomes for enhancements, upgrades, and ongoing initiatives for existing customers.

• Ensure customers receive the highest level of service, consistently demonstrating professionalism, responsiveness, and accountability.

• Clearly communicate customer goals, priorities, and constraints to MRAS delivery and product teams.

• Act as the main escalation point for any delivery-related issues and conflicts, resolving concerns constructively while safeguarding MRAS interests.

• Maintain a prominent and visible presence with customers throughout the delivery lifecycle.

• Effectively manage customer expectations related to delivery scope, timelines, and commercial implications.

• Forecast and oversee resource utilization across projects and service engagements.

• Forecast and monitor customer payment schedules for delivery engagements.

• Assist in pricing and scoping delivery engagements and change requests as needed.

• Provide daily leadership, guidance, and mentoring to project and delivery team members.

• Coordinate across various regions and time zones, collaborating closely with MRAS delivery, product, and engineering teams on a global scale.

• Ensure delivery teams have clear priorities, defined roles, and success measures.

⛳️ Requirements

• Possess strong expertise in project delivery and customer relationship management.

• Have technical awareness and experience with complex enterprise systems, ideally within Life Insurance or Financial Services sectors.

• Exhibit excellent customer-facing communication skills, with the capacity to engage senior stakeholders independently.

• Demonstrate strong team leadership and delivery coordination abilities.

• Be highly organized, with proven experience using MS Project or similar delivery planning tools.

• Understand commercial drivers, delivery margins, and contract-based delivery models.

• Professional project management certifications (PMI / PMP / PRINCE2 or equivalent) are advantageous.

• Business fluency in Mandarin is highly valued.

• Experience in Life Insurance, including underwriting or claims management, is beneficial.

🏝️ Benefits

• This role may require occasional overseas travel.