Project Analyst

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Act as the organization's expert on the professional services automation (PSA) platform.

• Address system-related queries and issues raised by users.

• Resolve billing discrepancies and scheduling conflicts, ensuring proper revenue recognition and suggesting corrective measures.

• Oversee team member access to the PSA platform and their project assignments.

• Provide training to new users of the system.

• Convert Statements of Work into the PSA system, ensuring tasks are accurately depicted and clarifying any scope or billing uncertainties.

• Review custom data fields and structures to ensure correct transfer to Finance and downstream reporting.

• Gather, update, and confirm project completion percentages with project leads.

• Generate program reports to evaluate program health based on time entries, descriptions, schedules, and task statuses.

• Assess program health and progress with leads and escalate issues as necessary.

• Monitor resource utilization metrics and adjust program resources throughout the lifecycle of the program.

• Design and automate regular performance reports for leadership, highlighting trends, risks, and anomalies.

• Review invoices prior to distribution and resolve issues in collaboration with project leads.

• Investigate discrepancies in time entries and billing, determining appropriate corrective actions.

• Conclude completed projects and provide data for lessons-learned evaluations.

• Assess new features of the PSA system and train the team on their functionality.

• Report directly to the Director of Program Management and work with internal stakeholders to define project management best practices and systems.

⛳️ Requirements

• A minimum of 2 years of project management experience in consulting utilizing a professional services automation (PSA) system.

• Experience with Mavenlink / Kantata is preferred.

• A BA/BS degree is required, ideally in a technical discipline.

• Direct experience in administering a PSA platform, including project setup, task configuration, time entry, and billing management.

• Familiarity with milestone-based and time-and-materials billing structures.

• Strong skills in conflict resolution and change management.

• Ability to navigate competing priorities among stakeholders and guide teams through changing processes, systems, and program requirements.

• Capability to work autonomously, meet deadlines, and function effectively as a dedicated team member.

• Excellent writing skills; highly organized; strong attention to detail.

• Outstanding interpersonal skills and the ability to foster relationships with project leads, project team members, and cross-functional stakeholders.

• Proven track record of managing confidential information with utmost discretion.

• Proficiency in Microsoft Word and Excel.

• Required familiarity with professional services automation software.

🏝️ Benefits

• Opportunity for remote work.

• Reasonable accommodations available for individuals with disabilities.

• At-will employment relationship.