Program Manager – Partnerships

This is a fully remote position, open to applicants in California.

📋 Description

• Provide a smooth and high-quality experience for external partners.

• Act as the main point of contact for partner coordination and ongoing engagement.

• Lead the organization of meetings, including setting agendas, follow-ups, and establishing clear next steps.

• Cultivate strong working relationships with community partners, health plans, and providers.

• Ensure consistency and continuity in all interactions with partners.

• Foster alignment among teams to facilitate execution.

• Serve as the central coordination hub among Partnerships, Account Management, Commercial, Marketing, Product, and Clinical teams.

• Ensure harmony between program objectives, stakeholder requirements, and internal priorities.

• Oversee dependencies and communication across various workstreams.

• Promote clarity, accountability, and follow-through among teams.

• Enhance visibility and decision-making through data analysis.

• Maintain CRM hygiene and usage within the Partnerships team.

• Ensure accurate tracking of partner activities, engagement, and outcomes.

• Utilize data to guide outreach prioritization and engagement strategies.

• Develop and present reporting and insights to aid team decision-making.

• Create scalable, efficient operational frameworks.

• Design and implement repeatable workflows for managing partnerships.

• Identify inefficiencies and spearhead improvements to optimize operations.

• Support automation and tools to minimize manual labor and enhance consistency.

• Document Standard Operating Procedures (SOPs) to facilitate scale and standardization across programs.

• Drive improved outcomes through insights and iterations.

• Monitor key program metrics and partnership performance.

• Identify trends, gaps, and opportunities to enhance execution.

• Transform insights into actionable recommendations.

• Continuously refine processes to boost team effectiveness and impact.

⛳️ Requirements

• 4–7 years of experience in program management, operations, partnerships, or customer success, or equivalent experience.

• Demonstrated ability to lead and drive cross-functional initiatives in a dynamic environment.

• Strong organizational and project management capabilities, with the ability to juggle multiple priorities.

• Experience with CRM platforms (e.g., HubSpot, Salesforce), with a keen focus on data quality.

• Analytical mindset capable of translating data into actionable insights.

• Clear and professional communication skills with experience managing both internal and external stakeholders.

• Experience in California's behavioral health, public sector, or education systems is preferred.

• A collaborative, proactive, and solutions-oriented approach.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision Coverage.

• Long-Term Incentive Plan (LTIP).

• 401(K) Retirement Plan with a company match.

• Generous Paid Time Off.

• Remote-first flexibility and support for working from home.

• Paid parental leave.

• Opportunities for learning and development.

• 8 Paid Holidays, along with two half-day holidays (Christmas Eve and New Year’s Eve).