Program Manager, Fleet and Data Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the scaling strategy for Bedrock’s Fleet & Data Operations, expanding from 6 active states to over 15 — including organizational structure, SLA design, and decisions regarding in-house versus dealer/third-party services.

• Create and oversee structured programs with CAT dealers, independent service providers, and technology partners throughout the East Coast and beyond, defining the scope, performance standards, and accountability frameworks.

• Assess and onboard new vendors and distributor service divisions; establish the contractual and operational framework (SLAs, revenue-sharing structures, escalation paths) necessary for sustained performance at scale.

• Act as Bedrock’s main operational contact for fleet partner relationships — collaborating with advanced technology teams at major CAT and OEM dealer networks.

• Adapt insights from dealer ecosystem SLA and subscription service models into Bedrock’s upfit and maintenance operations.

• Provide field supervision for the installation of autonomy kits (both upfit and de-kit) on customer CAT equipment, ensuring every installation adheres to Bedrock's safety, repeatability, and reversibility specifications.

• Lead commissioning and acceptance processes at customer job sites, coordinating Bedrock technicians, dealer service teams, and general contractor site personnel.

• Oversee and coordinate the deployment of new technologies, tools, and procedural changes in the field; act as the operational agent ensuring proper implementation before scaling.

• Facilitate the integration of new systems and software into field workflows, including fleet management platforms, data collection tools, and service management systems from pilot to full deployment.

• Troubleshoot and address escalations related to machine uptime, data pipeline integrity, and installation quality; maintain a feedback loop to engineering with structured field observations.

• Lead and promote safety initiatives within the department to ensure technician safety in alignment with partner expectations and construction industry standards.

• Ensure terabyte-scale data collection per machine per day by defining processes and partner accountabilities to keep engineering’s evaluation engine operational.

• Set and manage machine uptime and turnaround SLAs across a distributed fleet; design the operational model (staffing, parts logistics, escalation) needed to meet these as headcount and geography expand.

• Establish and maintain the operational cadence (WBR/MBR/QBR) for fleet performance: define KPIs, manage dashboards, and drive corrective actions.

• Collaborate with Engineering and Product to translate uptime and data quality requirements into actionable field standards and partner contracts.

• Manage a distributed team of mobile fleet technicians across the East Coast deployment area, ensuring accountability for hiring standards, onboarding processes, and field performance metrics.

• Design the team structure, routing, and dispatch system to balance machine uptime response with the economic viability of a field workforce spread across various states and job sites.

• Collaborate with the Commercial team on customer-facing commitments; translate general contractor and hyperscaler expectations into operational requirements that the fleet team can consistently execute with partners.

• Mentor and develop field team leads and supervisors; build a management layer that maintains performance consistency as the team scales.

• Experience in an Advanced Technology Group (ATG) or construction technology P&L within a major CAT dealer, OEM, or heavy equipment distributor.

• Background in autonomy, machine control, or connected fleet solutions.

• Familiarity with fleet data systems, telematics platforms, data pipeline tools, or IoT-adjacent infrastructure for heavy assets.

• Experience in structuring and executing in-house versus third-party build decisions for field service operations at scale.

• Previous experience with hyperscaler or large general contractor customer relationships in a technical operations or account management role.

• Understanding of machine lifecycle economics: upfit → operate → de-kit → redeploy, including requirements for reversibility and customer asset protection.

⛳️ Requirements

• 7+ years of experience in program or operations management within construction technology, heavy equipment, or advanced technology deployment in the field.

• Direct experience working within or alongside a CAT, Komatsu, John Deere, or equivalent OEM dealer network, with a solid understanding of dealer economics, service model structures, and sensitivities regarding third-party technology.

• Proven track record in managing distributed field workforces for commissioning, service, or installation teams across multiple states or regions.

• Practical experience with technology installations on heavy construction equipment (grade control, autonomy kits, machine control, telematics, or similar systems).

• Comfort operating in a fast-paced, early-stage environment where processes are being developed in real-time and frequently changing; ability to create processes rather than just follow them.

• Strong communicator and operator capable of maintaining SLA accountability with external partners while effectively collaborating with internal teams in Engineering, Product, and Commercial sectors.

• Willingness and ability to travel approximately 50% of the time to customer job sites, dealer facilities, and regional deployment locations across the East Coast and beyond.

🏝️ Benefits

• Competitive compensation, equity, and benefits aligned with a Series B-stage deep-tech company.

• Travel support and flexibility for a role that is genuinely field-focused.