Program Manager – Digital Fulfillment

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Overseeing and enhancing the fulfillment process.

• Ensuring effective program management at scale by successfully delivering sponsorship agreements.

• Delivering outstanding client service.

• Creating a clear, strategic plan and timeline to execute in accordance with contract stipulations.

• Coordinating with external sponsors to gather logos, digital advertisements, panelist information, and various contracted materials.

• Collaborating with internal stakeholders and product owners for effective inventory management.

• Compiling and sharing program metrics upon the completion of the program.

• Working closely with sales, marketing, content delivery, and other departments.

⛳️ Requirements

• At least 5 years of experience in program management, sales fulfillment, client success, marketing, or related fields.

• Advanced Program Management Skills: encompassing planning, organization, prioritization, risk and stakeholder management, and critical thinking.

• Strong capability to manage multiple projects and priorities at the same time.

• Analytical Skills: Proficient in analyzing data, recognizing trends, and implementing effective solutions to enhance processes.

• Marketing/Design Skills: Preferred experience in creating captivating reports and storytelling presentations.

• Proficiency with Digital Tools: including but not limited to CRM systems, digital program/project management tools (bonus points for familiarity with ClickUp!), and digital analytics platforms (like Google Analytics, Chartbeat, etc.).

• Communication Skills: Exceptional verbal and written communication abilities, with a talent for building and sustaining strong client relationships.

• Adaptability and Conflict Resolution Skills: Ability to adjust to changing situations and resolve issues in a manner that benefits all parties involved.

• Collaboration and Empathy: Strong interpersonal skills that encompass understanding customer needs and advocating for their satisfaction and success, along with the ability to work effectively with diverse teams across various departments.

• Knowledge and experience are prioritized. College education may be considered alongside direct experience.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• 401k plan with company matching.

• Pet insurance.

• Opportunities for learning and career development.

• Education assistance.

• Generous paid time off (PTO) and holiday leave.

• Flexible working hours.

• Option for a Compressed Work Week (e.g., 9/75 work week, or every other Friday off).