Program Manager, Data & AI – LATAM

This is a fully remote position, open to applicants in Mexico.

📋 Description

• The Program Manager is responsible for overseeing numerous high-profile projects by applying agile best practices, ensuring alignment among internal teams such as sales and delivery, as well as key customer stakeholders.

• Take ownership and drive the success of projects for phData’s most significant and strategic customers.

• Develop and sustain robust relationships with the internal sales and delivery teams to enhance overall customer success.

• Recognize opportunities to expand phData services within current customer accounts.

• Accountable for managing project risks and customer escalations, ensuring resolution by collaborating closely with both delivery and sales teams.

• Mentor and nurture a team of top-tier consultants equipped with advanced technical skills.

• Demonstrate exceptional organizational, time management, presentation, and leadership capabilities.

• Facilitate and coordinate innovation sessions and/or onsite visits.

• Cultivate a thorough understanding of each customer's account history.

• Responsible for ensuring overall delivery excellence across all projects.

• Manage complex financials related to the project portfolio.

⛳️ Requirements

• Over 5 years of experience in Technical Program Management, including the management of customer relationships, timelines, scopes, budgets, and resources (specifically architects and engineers involved in custom software development projects).

• Proven track record of effectively managing multiple customers simultaneously while maintaining a billable utilization rate of 85% or higher.

• Strong background in managing data, AI, and analytics projects.

• Direct client-facing experience within a consulting or professional services organization is essential.

• Practical experience as a Portfolio/Program Manager with proficiency in Agile methodologies and a solid understanding of Waterfall project management.

• Demonstrated expertise in Jira, Azure DevOps, MS Project, Microsoft Office Products (Excel), along with skills in technical documentation writing.

• Outstanding written and verbal communication skills, including the ability to manage status updates and ongoing communication at the executive level.

• Capacity to manage competing priorities and the ability to self-direct in prioritizing tasks.

• Exceptional analytical and decision-making skills.

• Ability to exercise independent judgment and critical thinking.

• A Bachelor’s degree in IT or a related technical field is preferred.

• PMP and CSM certifications are highly preferred.

🏝️ Benefits

• Remote-First Work Environment.

• Casual, award-winning small-business work culture.

• Collaborative environment that values autonomy, creativity, and transparency.

• Competitive compensation, excellent benefits, four weeks of PTO plus ten holidays, and other exciting perks.

• Accelerated learning and professional development opportunities through advanced training and certifications.