Program Manager – Community Programs

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the comprehensive execution of digital community initiatives (e.g., Community Live, User Groups, etc.), ensuring that timelines, deliverables, and quality benchmarks are consistently achieved.

• Manage all execution aspects meticulously, including program calendars, session preparation, speaker coordination, registration setup, and promotional timelines.

• Proactively identify risks, gaps, and dependencies, taking necessary actions to keep programs on schedule.

• Ensure that content reaches the appropriate customer segments (Decision Makers, Administrators, End Users) at the right lifecycle stage.

• Collaborate cross-functionally to implement promotional campaigns that enhance awareness, registration, and engagement.

• Monitor, analyze, and report on program performance (e.g., registration, attendance, engagement, CSAT), utilizing insights to drive improvements.

• Identify opportunities to optimize processes, enhance efficiency, and scale program delivery.

• Take on additional responsibilities and support related initiatives as needed, including lifecycle automation and omni-channel customer engagement programs.

• Adapt swiftly to shifting priorities and regional demands, ensuring consistent global execution.

• Propose ideas, challenge existing practices, and contribute to the ongoing enhancement of programs and processes.

• Work collaboratively with global teams across various regions and time zones to ensure seamless program execution and a uniform customer experience; adaptability to align with U.S. working hours as necessary.

⛳️ Requirements

• Demonstrated experience in program management, project management, or the execution of digital/customer-facing programs.

• Exceptional attention to detail coupled with strong organizational capabilities.

• Proactive, self-motivated mindset with a strong inclination towards action and ownership.

• Inquisitive and solutions-focused, with a readiness to learn swiftly and pursue continuous improvement.

• Strong capability to juggle multiple priorities, timelines, and dependencies in a dynamic environment.

• Comfortable engaging with data to assess performance and guide decision-making.

• Clear and effective communicator, able to collaborate across various functions.

• Exhibited “can-do” attitude with flexibility and adaptability.

• Comfortable operating in a global context with flexibility across time zones, including partial alignment with U.S. working hours.

• Adaptable and enthusiastic about tackling new challenges, with the ability to support initiatives beyond core responsibilities.

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Professional development opportunities

• Paid time off