Program Manager, Clinician Training, LMS

This is a fully remote position, open to applicants in New York.

📋 Description

• Take ownership of the clinician onboarding process and lead end-user training programs for all implementations.

• Conduct monthly updates on training in alignment with Abridge's product release schedule, ensuring all content updates are finalized by each GA date.

• Create and enhance the onboarding strategy customized for clinician roles and their stages in the customer journey.

• Address and manage incoming training requests from the wider team, making sure that PX has the necessary resources when required.

• Collaborate with the Partner Experience team to develop scalable, personalized resource models that cater to partner needs, minimize partner effort, and enhance clinician ramp-up times.

• Coordinate efforts among Clinical Success, Product, PMM, and Implementation teams to ensure comprehensive coverage during releases.

• Design and uphold a thorough curriculum for clinician training across various formats (e.g., live, virtual, and self-service).

• Ensure that all content remains current, clinically relevant, and aligned with the evolving product functionalities and customer workflows.

• Work cross-functionally with teams such as Product, Product Marketing, and Customer Operations to uphold content accuracy and coherence.

• Oversee and manage the Learning Management System (LMS), including SOP documentation, learning path configuration, partner-specific pages, and engagement reporting.

• Develop partner-specific LMS pages featuring suitable branding, learning pathways by care setting, and product configuration.

• Create scalable materials and tools that lessen the burden on partner-facing teams over time.

• Collaborate with Implementation teams to update LMS onboarding and secure the appropriate Engineering support for SSO configuration and large-scale provisioning.

• Monitor training effectiveness through feedback loops, engagement metrics, and adoption outcomes; report regularly to PX leadership.

• Refine the training model as Abridge grows, aiming to enhance clinician satisfaction and long-term retention.

⛳️ Requirements

• Over 4 years of experience in clinician training, learning & development, or a similar enablement role — preferably in health tech or clinical education.

• Proven track record of managing end-to-end content production across live, recorded, and self-service formats.

• Experience with the implementation or administration of a Learning Management System (LMS).

• Strong project management skills — capable of maintaining a monthly cadence, juggling competing requests, and ensuring a current module library without oversight.

• High standards for content quality, brand consistency, and clinician-appropriate communication.

• Proficient in working cross-functionally with Product, PMM, Clinical, and Operations stakeholders.

• Excellent communication skills with the ability to foster trust with both internal teams and partner organizations.

🏝️ Benefits

• 14 paid holidays.

• Flexible PTO for salaried employees and accrued time off for hourly employees.

• Medical, Dental, and Vision coverage for all full-time employees and their families.

• Generous paid parental leave for all full-time employees.

• Resources and financial support to assist in family building.

• 401(k) Matching: Contribution matching to support your future investments.

• Tax-free funds for personal device usage.

• Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

• Monthly contributions for fitness, professional development, coworking, and more.

• Dedicated access to therapy and coaching to help you achieve your goals.

• Paid Sabbatical Leave after 5 years of employment.

• Competitive compensation and equity grants for full-time employees.