Program Manager – Automotive OEM

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee engineering and operations activities:

• Manage feature requests and draft business requirements.

• Prioritize engineering tasks in collaboration with internal and OEM stakeholders.

• Organize system updates for new model years, including service plan, VMG, and accessory trigger updates.

• Facilitate national product and significant feature launches:

• Collaborate with the Account Management Team and delivery departments to plan pilots, including setting objectives and success criteria.

• Arrange training sessions for OEM corporate, OEM field, dealers, Affinitiv internal and external field representatives, and support representatives.

• Coordinate rollout efforts with the Account Team and delivery departments, establishing a feedback loop.

• Accountable for generating internal and OEM reports:

• Metrics for account success.

• Executive-level internal reports on program success metrics.

• Monthly and/or ad hoc reports to OEM as required.

• Organize client quarterly business reviews (QBRs) in collaboration with the Account Management Team.

• Facilitate client executive business reviews (EBRs) alongside the Account Management Team.

• Work with delivery departments and the Account Management Team to document and maintain, as necessary, the following:

• Release notes (and distribute to various audiences including OEM Corporate, OEM field, dealers, and internal and external field representatives).

• Online training materials for dealers, field representatives, and OEM personnel.

• OEM integrations (e.g., file feeds and APIs).

• Program-specific feature/reporting logic and other considerations unique to the program.

• Manage meetings and schedules:

• Organize internal meetings and draft, store, and distribute notes.

• Schedule OEM stakeholder meetings and draft, store, and disseminate notes.

• Maintain a monthly meeting calendar in conjunction with other team members and the Account Management Team.

• Lead weekly internal cross-department status calls.

• Contribute to and maintain quality standards at Affinitiv.

• Conduct program reviews for OEM-specific features to verify functionality against business requirements when feasible.

• Ensure that customer communications, whether authored or reviewed by the Program Manager, are professional and reflect positively on the Company.

• Provide escalation support for OEM:

• Address support escalations from OEM and field representatives.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Minimum of 3 years’ experience in external client management.

• Proven ability to build strong, trusting client relationships is preferred.

• Experience supporting sales teams.

• Managing SaaS client relationships is a plus.

• Familiarity with standard SDLC processes and methodologies.

• Strong critical reasoning skills.

• Proficient in Excel at a moderate level or higher.

• Experience with Jira is advantageous.

• Excellent written and verbal communication abilities.

• Experience in analyzing business requirements.

• Proficient in writing functional requirements.

• Capable of working both independently and collaboratively within a team.

• Ability to communicate effectively with both technical and non-technical audiences.

• Comfortable presenting to clients and executive leadership teams.

• Background in the automotive industry is a plus.

• Experience in providing software consulting services is favorable.

🏝️ Benefits

• Comprehensive benefits package that includes medical, dental, vision, and 401K effective from day one.

• Generous paid time off (PTO).