Program Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Ensure that key initiatives related to risk, underwriting, and compliance are visible, prioritized, and making progress.

• Coordinate and maintain the roadmap for Risk, Underwriting, and Compliance initiatives.

• Assist in executing cross-functional projects by defining their scope, milestones, dependencies, and success metrics.

• Monitor progress across initiatives and identify risks or obstacles at an early stage.

• Collaborate with leadership in Risk, Underwriting, and Compliance to understand priorities.

• Track and report on progress against established KPIs and operational goals.

• Facilitate regular status updates, create dashboards, and provide executive-level reporting.

• Act as a coordination point between Risk, Underwriting, Compliance, and partner teams.

• Coordinate activities involving third-party vendors.

• Enhance operational effectiveness by maintaining documentation, workflows, and basic program management processes.

• Review proposed policies, controls, or workflow changes and provide constructive feedback.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Over 5 years of experience in the merchant payment industry, specifically in risk, underwriting, or compliance.

• Familiarity with TSYS, First Data, and similar merchant processing applications.

• Proven experience in building and managing roadmaps, prioritizing tasks, and tracking the delivery of multiple initiatives.

• Proficient in Microsoft Office Suite, particularly Excel, Outlook, and PowerPoint.

• Knowledge of CRM platforms.

• Strong organizational and time management abilities.

• Excellent program and project management skills, capable of planning, organizing, and advancing multiple initiatives simultaneously.

• Outstanding written and verbal communication skills.

• Ability to work both independently and collaboratively across various departments.

• Detail-oriented with a proactive approach to problem-solving.

• Strong analytical and research capabilities, with a keen attention to detail and documentation quality.

🏝️ Benefits

• Competitive salary, bonuses, and incentives.

• Comprehensive employer-sponsored health, vision, and dental insurance plans.

• Paid time off, paid sick leave, and paid holidays.

• 401K plan with up to a 4% matching contribution.

• Commitment to career development and advancement opportunities.

• Employee recognition programs.

• Vibrant office culture, including team-building activities, celebrations for birthdays and work anniversaries, snacks, and more!