Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Plan and oversee program activities to meet the financial and performance objectives set by MarketSource and the client.

• Manage program operations and performance, including supervising and monitoring employee activities.

• Handle client expectations and commitments effectively.

• Track program goals and deliver essential performance feedback to both the client and leadership.

• Mentor and develop team members to enhance performance and surpass program objectives.

• Create and implement processes to assess and enhance performance.

• Provide analysis for ad-hoc reports for executive management.

• Coordinate contingency strategies to ensure business continuity.

• Oversee program profit and loss management.

• Conduct routine financial and program evaluations with client management and MarketSource.

• Recruit, select, manage, and develop team members.

• Define, communicate, and assess team objectives related to territory management.

• Establish a consistent operating rhythm utilizing CRM for account management, forecasting, and reporting.

• Handle employee performance reviews, recruitment, promotions, terminations, and disciplinary actions.

• Manage results and take corrective measures to meet objectives.

• Assist the team in maintaining relationships, negotiating, and finalizing opportunities.

• Train the team on necessary skills, tools, product information, and business intelligence.

⛳️ Requirements

• Bachelor's degree in business administration or a related field, or equivalent experience in lieu of a degree.

• 3+ years of experience in a sales environment.

• Willingness to travel 50%-80% within the market, including occasional out-of-state and overnight trips.

• Proven track record in developing, implementing, and managing high-performance programs with ambitious goals and achieving successful results.

• High tolerance for ambiguity and the capability to swiftly adapt to shifting priorities, responsibilities, and business needs.

• Strong business acumen.

• Ability to cultivate strong partnerships with internal teams and external stakeholders.

• Proven ability to analyze and enhance work processes for greater efficiency.

• Demonstrated capacity to be a team player and coach.

• Strong leadership, motivational, and influencing skills.

• Excellent written, verbal, and presentation skills.

• Proficient in presenting to senior leaders and executives, as well as in small and large group settings.

• Ability to maintain a professional demeanor, demonstrating integrity and confidentiality.

• Proficient in MS Office (Excel, Word, PowerPoint, and Outlook).

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k)/Roth retirement plans.

• Basic and supplemental life and AD&D insurance.

• Short-term and long-term disability options.

• Health and dependent care spending accounts (HSA & DCFSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid time off/leave (PTO, vacation, or sick leave).