Director, Qualitative Program Management

This is a fully remote position, open to applicants in Connecticut, +7 more states.

📋 Description

• Act as a reliable advisor to stakeholders from product, marketing, UX, research, innovation, AI, cloud, and technology sectors.

• Lead discussions with clients by providing recommendations, solutions, insights, trade-offs, and actionable advice.

• Link research initiatives to business goals, strategic priorities, growth prospects, and decision-making requirements.

• Foster long-term client relationships to support retention and expansion.

• Supervise multiple qualitative research projects and strategic accounts concurrently.

• Oversee the complete execution of large-scale, multi-market, and global initiatives.

• Create operational frameworks to ensure consistent and efficient execution.

• Anticipate potential risks, eliminate obstacles, and apply mitigation strategies.

• Manage project scope, recruitment difficulties, timelines, feasibility, budgets, and shifting priorities.

• Collaborate with researchers, moderators, project managers, recruitment partners, vendors, operations teams, and client stakeholders.

• Oversee tailored research programs and convert ambiguity into organized plans and deliverables.

• Enhance processes, scalability, and operational efficiency.

• Serve as the main contact for senior client stakeholders and internal leadership.

• Facilitate cross-functional alignment and document key decisions.

• Ensure delivery quality, client satisfaction, retention, and future account growth.

⛳️ Requirements

• Minimum of 6 years of experience in qualitative research, insights consulting, program management, project leadership, operations, or client services.

• Background in supporting enterprise-level technology firms or intricate B2B organizations.

• Strong grasp of qualitative research methodologies and participant recruitment processes.

• Demonstrated success in managing complex, multi-market, multi-stakeholder projects.

• Knowledge of recruitment feasibility, screening, participant management, and study execution.

• Exceptional organizational skills and meticulous attention to detail.

• Capacity to handle ambiguity and incomplete information effectively.

• Ability to influence senior stakeholders and lead discussions at the executive level.

• Skill in balancing client needs with delivery realities.

🏝️ Benefits

• Medical plans offering comprehensive, affordable coverage for various health services.

• Health Savings Account/FSA.

• Dental, Vision, and benefits tailored to meet unique healthcare needs.

• Wellness Program.

• 401k with matching contributions.

• Tuition Reimbursement.

• Commuter benefits.

• Unlimited PTO.

• Flexible working arrangements.

• Support for health and wellbeing.

• Performance-based pay culture and career advancement opportunities.