Program Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Responsible for defining and resolving the operational strategy for the client.

• Report operational KPIs and SLAs.

• Coordinate the activities of a multifunctional team to ensure that projects, processes, and/or products are delivered on time, within budget, and with the required quality.

• Generate on-demand reports based on account needs and metrics (KPIs).

• Provide periodic reports on fuel consumption.

• Conduct semi-annual and annual financial planning to generate purchase orders.

• Report on accident rates for managing repairs, payments, and deductible controls, while maintaining indicators.

• Verify and monitor the budget for maintenance expenses.

• Manage inventory on internal platforms and the client's management systems.

• Oversee the sending of billing details by corporate entity to ensure payment to Element.

• Communicate monthly with users regarding operational processes with Element: unit renewals, unit returns, maintenance, among others.

• Provide support for escalations received and offer guidance to users about operational processes with Element: Purchases, Maintenance, Claims, among others.

⛳️ Requirements

• Bachelor’s degree, preferably in Business Administration, Hospitality Industry, or Engineering.

• Fluent in English: +95%.

• At least 3 years of experience in Customer Service (preferably as a KAM or similar position).

• Experience in Leasing (preferably of vehicles).

• Experience in managing multifunctional projects.

• Ability to drive light vehicles.

🏝️ Benefits

• Competitive base salary.

• Annual bonus.

• Savings fund and savings account.

• Retirement plan with company contribution.

• Grocery and restaurant vouchers.

• Support for sports activities.

• Medical and life insurance.

• Flexible schedules.

• Hybrid work model.

• Free parking.