Program Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Assess requests, constraints, and requirements to facilitate prioritization and alignment with business objectives.

• Manage risks and issues while implementing corrective measures.

• Develop, strategize, design, and plan all facets of assigned programs/projects based on an analysis of program requirements/criteria, including impacts across field and corporate teams.

• Continuously assess the program and implement process enhancements.

• Provide data-driven insights to management aimed at improving program efficiency based on changing business needs.

• Coordinate and lead meetings and communications with cross-functional stakeholders.

• Coordinate and formulate communication strategies for effective delivery to the appropriate audience, ensuring clarity and focus in messaging.

• Act as a liaison between departments to identify gaps and ensure stakeholder alignment.

• Identify and engage necessary resources from other departments where expertise is required to complete projects and address identified gaps.

• Facilitate consensus among stakeholders with competing priorities, driving decisions and next steps to advance program/project initiatives.

• Manage program conflicts, effectively detect and resolve issues with stakeholders, ensuring that impacts and dependencies are well understood.

• Establish and maintain tracking methods to capture milestones, dependencies, risks, and key deliverables, adjusting plans and/or resources as needed to meet program/project requirements.

• Provide transparent and consistent updates on program status and progress to enhance stakeholder awareness and decision-making.

• Prepare updates and materials for stakeholders.

• Lead and organize meetings, briefings, and training sessions as necessary.

• Develop and implement communication and rollout plans for initiatives.

• Evaluate ongoing support needs after launch and confirm ownership responsibilities.

• Generate and analyze reports to assist in budget development, forecasting, and tracking.

• Monitor and reconcile budgets related to programs/projects.

⛳️ Requirements

• A bachelor's degree is required or equivalent experience.

• A minimum of 5 years of program/project management experience.

• Experience in a large corporate setting or within a service organization with multiple international branch or field locations.

• Previous experience in program or project management is essential.

• Customer service experience is required.

• Industry experience is preferred.

• Proven track record of operating independently, exhibiting creativity, attention to detail, and delivering results in a highly organized fashion.

• A strong desire and capacity to acquire new skills and pursue professional and personal development.

• Ability to adapt existing project management skills and experience to the organizational culture.

• Excellent communication skills, both written and verbal, across all levels of the organization.

• Proficient in MS Office, with intermediate Excel and PowerPoint skills essential for creating professional presentations.

• Familiarity with SharePoint is preferred.

🏝️ Benefits

• Group health insurance benefits (medical, vision, dental).

• FSA and HSA healthcare accounts.

• Life and accident insurance.

• Adoption and fertility assistance.

• Paid parental leave of up to 6 weeks.

• Short/long term disability coverage.

• Paid time off for vacation, personal needs, and sick leave.

• Up to 17 days of Choice Time Off (CTO) per calendar year.

• Up to 11 paid holidays each calendar year.

• Opportunity to contribute to the company 401(k) savings and investment plan with an employer match.