Program & Integrations Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead the integration of ServiceTitan for new partners, ensuring efficient data transfer, minimal disruption, and quick adoption in line with LSP standards.

• Collaborate with finance, data teams, and external ServiceTitan consultants to create and uphold standardized configurations across the platform.

• Oversee and manage ServiceTitan-Sage integration projects, coordinating financial data and systems across the platform while supporting the accounting team throughout the process.

• Regularly assess and refine data in ServiceTitan and legacy systems to uphold data integrity across all partner entities.

• Maintain relationships with ServiceTitan specialists and internal stakeholders to ensure seamless integration and ongoing assistance.

• Monitor KPIs related to integration timelines, data integrity, and early adoption milestones for new partners.

• Collaborate with the Technology team to implement a comprehensive ServiceTitan feature adoption program for all partners, facilitating the introduction of new features with effective communication, training, and change management.

• Offer continuous support for ServiceTitan implementations, focusing on user training, system configurations, and workflows.

• Serve as the primary onsite project coordinator and main point of contact for ServiceTitan implementation strategies, processes, and feature adoption across the platform.

• Provide end-user assistance related to Model Tenant workflows, configurations, and best practices.

• Monitor KPIs regarding training effectiveness, user competency, and feature adoption, utilizing insights to prioritize program enhancements.

⛳️ Requirements

• Bachelor's degree in project management, technology, or a related field.

• 4+ years of experience in project management, software implementation, or software support positions.

• 3+ years of hands-on experience with ServiceTitan is required; STCU certification and familiarity with Sage is a plus.

• Proficiency in data cleanup, maintenance practices, and user role and permission management within ServiceTitan.

• Demonstrated ability to manage complex, multi-party implementation projects and deliver results on schedule.

• Exceptional communication, training delivery, and organizational skills.

• Strong relationship-building skills, fostering collaboration across diverse internal and external stakeholders.

• Familiarity with KPI tracking and data-driven decision-making.

• Proactive and adaptable, capable of thriving in a fast-paced environment.

• Willingness to travel to partner company locations across the platform.

🏝️ Benefits

• Fully employer-paid medical, dental, and vision options.

• 401(k) with company match.

• Continuous investment in your growth through training and education stipends.