Program Associate – Membership & Communications

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and oversee a comprehensive editorial calendar spanning email, website, and social media platforms.

• Create, refine, and distribute compelling content tailored for both member and public audiences, including the weekly Top 5 and marketing efforts for NNPHI convenings, benefits, and funding opportunities.

• Assist in managing NNPHI's Mailchimp and Salesforce contact lists. Handle website inquiries and ensure smooth contact management between the website, Mailchimp, and Salesforce.

• Write and revise content for websites and social media channels.

• Aid in the daily upkeep of NNPHI’s digital platforms.

• Establish and nurture relationships with communications professionals throughout NNPHI’s network.

• Analyze communications performance and suggest enhancements.

• Maintain and optimize membership data across Salesforce and SharePoint platforms.

• Monitor member engagement, trends, and participation in various programs and services.

• Generate straightforward dashboards and reports to guide decision-making.

• Segment member audiences to facilitate targeted outreach and services.

• Coordinate the delivery of member benefits, including events, resources, and communications.

• Act as a primary contact for member inquiries.

• Identify opportunities to improve member engagement and satisfaction.

• Assist in the annual member investment campaign, which includes collateral development, management of member revenue data, and invoicing.

• Support the logistics and speakers for the NNPHI Annual Conference.

• Perform additional duties as required.

⛳️ Requirements

• 3–6 years of relevant experience in nonprofit, public health, membership organizations, or related fields.

• Proficient in Microsoft Office applications (including but not limited to Outlook, Word, PowerPoint, and Excel) and comfortable learning new software and technology.

• Experience with email marketing platforms (e.g., Mailchimp).

• Familiarity with data visualization tools (e.g., Tableau, Power BI, Google Data Studio).

• Experience with CRM and/or membership management platforms (e.g., Salesforce).

• Background in supporting membership programs, networks, or associations.

• Experience in providing coordination support for programs, including notetaking, meeting scheduling, research coordination, and report development.

• Skills in photo editing, video editing, and/or graphic design are a plus but not mandatory.

• Excellent communication skills, especially in email and phone interactions.

• Strong writing abilities.

• Exceptional organizational and problem-solving skills, capable of managing multiple tasks and responding to various demands simultaneously while prioritizing effectively.

• Strong interpersonal skills with the ability to collaborate effectively with diverse partners and constituents, functioning as a productive team member.

• Attention to detail and a commitment to producing high-quality work.

• Independent work ethic and a positive, self-starter attitude.

• Strong customer service orientation.

🏝️ Benefits

• N/A