Program Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a central point of coordination for operational tasks, ensuring proactive communication with all involved parties.

• Support customer-centric initiatives by upholding program standards, documentation, and processes.

• Foster relationships with internal teams and clients to gain a deeper understanding of their objectives and needs.

• Aid in the implementation of standardized processes and tools to guarantee consistency and alignment across various locations.

• Maintain and revise program playbooks to document workflows and customer-specific requirements.

• Ensure adherence to customer standards, industry regulations, and best practices established by the company.

• Oversee the logistics of customer interactions, ensuring the seamless delivery of Convergint services.

• Track program metrics and generate reports for both internal and customer-facing assessments.

• Assist in addressing operational challenges and escalate issues as necessary to ensure customer satisfaction.

• Collaborate with teams to pinpoint opportunities for enhancement and implement solutions to improve service delivery.

• Support the roll-out of new services or geographic capabilities to fulfill customer demands.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent experience is preferred.

• 2-4 years of experience in program/project coordination.

• Exceptional organizational and time management abilities.

• Strong proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.

• Basic knowledge of program/project management principles.

• Excellent written and verbal communication skills for engaging with various organizational levels.

• Ability to compile, analyze, and report data effectively.

• Team-oriented mindset with the capacity to collaborate across departments.

• Basic financial awareness concerning program budgets and costs.

• Strong problem-solving skills and the ability to manage competing priorities.

• Experience with Smartsheet or similar workflow management tools is preferred.

• Familiarity with network and low-voltage building systems is preferred.

• Professional experience in sectors such as electronic security, fire alarm & life safety, or building automation is preferred.

🏝️ Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.

• Fun & Laughter Day Off.

• Medical, Dental & Vision Plan.

• Life insurance & Disability Plan.

• Wellness Program.

• 401K Matching Plan.

• Colleague Assistance Program.

• Tuition reimbursement.

• Competitive salary and compensation plan.

• Vehicle reimbursement plan or company vehicle.

• Corporate Social Responsibility Day.

• Cell phone reimbursement (if applicable).

• Paid parental leave.