Program Analyst, Incentive Operations – US Shift

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee and manage data related to incentive programs, ensuring accurate tracking of eligibility, deals, and achievement levels.

• Set up and configure incentive programs within management platforms in accordance with established program criteria.

• Conduct detailed data preparation, validation, reconciliation, and manual data manipulation from various sources before system uploads.

• Ensure continuous data integrity across Salesforce, incentive platforms, and associated operational spreadsheets.

• Create regular reports and dashboards utilizing Excel and Power BI.

• Assist internal stakeholders and external partners with inquiries pertaining to program participation, achievements, and payments.

• Examine and resolve discrepancies in program data, payouts, and system outputs in partnership with vendors and cross-functional teams.

• Aid in tracking enrollments, executing bulk data uploads, preparing payouts, and validating payments.

• Develop and sustain process documentation and audit trails that support manual data transformations and operational activities.

• Detect data anomalies, perform root cause analysis, and implement corrective measures to enhance data quality and operational efficiency.

• Collaborate closely with Program Managers and Partner Care teams to ensure the effective execution of global incentive programs.

⛳️ Requirements

• A minimum of 5 years of experience in data operations, program administration, or a related field.

• Proficient in Microsoft Excel, including advanced skills in Pivot Tables, XLOOKUP/VLOOKUP, INDEX/MATCH, data validation, formula troubleshooting, conditional logic, and handling large datasets.

• Familiarity with Power BI and Salesforce.

• Experience in working with substantial datasets and operational systems.

• Proven ability to validate, reconcile, and analyze data with a high level of accuracy.

• Strong analytical skills, problem-solving capabilities, and expertise in root cause investigation.

• Exceptional attention to detail and the capacity to manage multiple priorities at once.

🏝️ Benefits

• Sophos operates on a remote-first working model, prioritizing remote work for most employees; however, some roles may require a hybrid approach.

• Our culture emphasizes innovation and creativity, enhanced by a strong sense of fun and teamwork.

• Employee-led diversity and inclusion networks that foster community, education, and advocacy.

• Annual charity and fundraising initiatives along with volunteer days for employees to contribute to local communities.

• Global employee sustainability efforts aimed at minimizing our environmental impact.

• Global fitness and trivia competitions to keep our minds and bodies active.

• Global wellbeing days for employees to unwind and recharge.

• Monthly wellbeing webinars and training sessions to support employee health and wellness.